Quality Assurance Specialist
About The Position
This position is for our subsidiary: Allcat Claims Service, LLC. Established over 26 years ago, Allcat Claims Service is a trusted third-party claims adjusting organization known for its commitment to customer service, quality, and innovation. We emphasize learning, development, and performance excellence while supporting employees in improving their skills and reaching their full potential. At Allcat, we pride ourselves on handling claims professionally and ethically while leveraging emerging technology to better serve our clients and policyholders. Our experienced team and strong work ethic have helped build lasting relationships throughout the industry. Allcat Claims Service is proud to support our military community and values the unique skills, leadership, and dedication that service members and veterans bring to the workforce. We strongly encourage active-duty military personnel, veterans, reservists, and military spouses to apply and join our team as we continue to raise the bar in the claims industry.
Requirements
- High School Diploma or GED.
- Computer literate in a Windows operating environment.
- This position will require an All Lines Insurance Adjuster's license. You must pass a licensing exam within a designated number of attempt. With the possibility to become licensed in all applicable states. Allcat will provide the study material and training environment to assist you with the licensing exam.
- Strong customer service, communication, organizational skills.
- Ability to work independently with routine and/or repetitive activities but also be responsive to disruption and change.
- Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.
- Possesses a high attention to detail. Must be accurate in reviewing residential estimates to carrier specific standards
- Ability to learn new technologies.
- Working knowledge of Microsoft Office applications, such as Outlook, Excel, and Word.
Nice To Haves
- College degree.
- Prior claims review and/or adjusting experience.
- Two or more years of customer service experience.
- Experience using XactAnalysis and Xactimate.
- Experience using Cotality and Symbility
- Active adjuster’s License.
- Prior military experience.
Responsibilities
- Reviews incoming dwelling estimates for accuracy and compliance with carrier-specific guidelines.
- Provides feedback to and collaborates with independent adjusters to correct estimates as necessary.
- Contributes to business goals, performance metrics, and effectively uses tools & technology.
- Supports workload surges and/or catastrophe operations as needed to include working significant overtime during designated catastrophe events.
- Acquires and applies basic knowledge of dwelling construction terminology and techniques, estimating best practices and Cotality/Symbility estimates.
- Recognizes and solves obstacles to maintain accurate and current claim file documentation.
Benefits
- Medical
- Dental
- Vision
- Paid Time Off
- Paid Holidays
- 401(K)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
