Quality Assurance Specialist
About The Position
PLACE is seeking a Quality Assurance Specialist I for REO and Vendor Quality Assurance. The role partners with the Vendor Management Manager, founders, and executives to conduct and develop audits across the REO, Valuations, and Vendor Management departments, and to support process improvement, data analysis, and policy documentation. The position contributes to a rapidly scaling company operating across real estate, technology, business services, and consumer services. This is a hybrid role requiring occasional in-office meetings in Salt Lake City. The position offers a work-from-the-place-you-work-best approach, including at home, in an office, or on the move. Compensation is $25–$30 per hour, depending on experience.
Requirements
- High school diploma or GED.
- 1–3 years of relevant technical experience.
- Understanding of real estate transactions, documents, contracts, title and escrow, and lending laws, policies, and procedures.
- Comfort with Microsoft Office and solid Microsoft Excel experience, including pivot tables and formulas.
- Clear verbal and written communication skills.
- Customer service mindset.
- Ability to multitask and stay calm in a fast-paced workflow with tight timelines.
- Ability to work on a team, adapt to change, ask questions, build professional relationships, and speak up with improvement ideas.
- Detail-oriented, analytical, and organized, with the ability to identify discrepancies and investigate their causes.
Nice To Haves
- Relevant experience in REO, default servicing, or mortgage.
- Associate or technical degree.
Responsibilities
- Perform, develop, implement, and report weekly, monthly, and quarterly audit reviews, including trend analysis, across the REO, BPO fulfillment, and Vendor Management departments.
- Document and develop controls and reporting for key processes.
- Assist in analyzing key performance indicators and monitor key controls.
- Use existing data and measurements to make recommendations and observations from reports.
- Create reports using existing data warehouse tools and systems.
- Assist with process improvement projects, including process mapping, data mining, data analysis, testing, and sharing recommendations.
- Learn new processes quickly and identify non-value-add steps to improve efficiency and accuracy.
- Recognize risk and ensure controls are implemented and monitored to mitigate it.
- Take on other duties as assigned.
Benefits
- PTO as needed.
- Comprehensive insurance coverage.
- 401(k) match.
- Stock option grants.
- Stock purchase plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
