Quality Assurance Specialist – On-Site (Montgomery, AL)

ASE Credit Union • Montgomery, AL

36d • Onsite

About The Position

This role is responsible for the ongoing review of all new consumer accounts and loans originated and processed within the credit union. The primary purpose of the review is to assure that approved underwriting guidelines are being used by all authorized lending personnel in the granting of consumer credit.

Requirements

• One to two years of financial industry experience.
• High school degree or GED required.
• Must be bondable.
• Good written and oral communication skills.
• Time management skills.
• Ability to prioritize and multitask.
• Logic and reasoning skills.
• Attention to detail.
• Microsoft Office.

Nice To Haves

• Compliance or quality assurance experience preferred.
• A significant level of trust and diplomacy is required to be an effective subject matter expert in the position.
• The ability to communicate information of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience.
• Communications can involve motivating, influencing, educating, and/or advising others on matters of significance.
• Ability to develop and foster strong working relationships with team members and members to ensure we are achieving the overall mission and vision of the credit union.
• Incorporate core values into daily activities and decisions.
• Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
• Must be capable of climbing / descending stairs in an emergency situation.
• Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
• Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary.
• Must be capable of regular, reliable, and timely attendance.
• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
• Must be able to read and carry out various written instructions and follow oral instructions.
• Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
• Must be able to speak clearly and deliver information in a logical and understandable sequence.
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
• Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be capable of exercising the highest level of discretion on both internal and external confidential matters.

Responsibilities

• Conducting the daily ongoing "quality control" function, including reviewing consumer and indirect loans, credit cards, and new account openings to verify documents are accurate and archived.
• Working with all branch lending personnel in assuring that approved underwriting procedures are used for all consumer accounts and loans.
• Work reports noting exceptions to policy and procedures.
• Comply with all company policies, procedures, and service standards.
• Comply with all applicable laws and regulations.
• All other job responsibilities as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED