(On-Site) Spanish/Bilingual Quality Assurance Representative
United Collection Bureau Inc•Toledo, OH
•Onsite
About The Position
United Collection Bureau is hiring a Spanish/Bilingual Quality Assurance Representative to review recorded calls and help ensure that customer service, company, and compliance standards are consistently met. This is a great opportunity for someone who enjoys working independently, staying organized, identifying details, and communicating constructive feedback. No prior QA experience is required as training is provided.
Requirements
- High School Diploma or equivalent
- Strong attention to detail and the ability to communicate findings clearly and constructively
- Comfortable using computers, navigating multiple applications, and learning new systems
- Basic Microsoft Office experience (Excel, Word, Outlook) preferred
Nice To Haves
- Bilingual English and Spanish communication skills preferred
Responsibilities
- Listen to recorded calls and evaluate employee performance against established quality and compliance standards
- Ensure employees follow company and compliance guidelines
- Document findings and share clear, constructive feedback with supervisors and managers
- Track performance using monitoring tools
- Assist with escalated calls by listening, documenting concerns, and following established procedures when needed
Benefits
- medical
- dental
- vision
- 401k
- PTO
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
