Quality Assurance Representative

Hilton Grand Vacations • Whistler, BC

5d

About The Position

The Quality Assurance Specialist’s mission is to review sales and service calls to verify and ensure that all sales packages are properly sold to highly qualified guests who have purchased a Hilton vacation package, resulting in the high probability that these guests will purchase a timeshare. This efficient and effective call review will contribute to the success of the organization by reducing post-sale contract cancellations and ensuring a positive post-sale guest experience.

Requirements

• Ability to review sales and service calls.
• Ability to verify and ensure proper sales of packages.
• Ability to identify highly qualified guests.
• Understanding of timeshare sales process.

Responsibilities

• Review sales and service calls to verify and ensure that all sales packages are properly sold to highly qualified guests who have purchased a Hilton vacation package.
• Reduce post-sale contract cancellations.
• Ensure a positive post-sale guest experience.

Benefits

• Outstanding health care options that all employees are eligible on day one
• Paid Time Off
• Discount travel programs
• Internal career mobility
• Group RRSP plan for eligible full-time team members after one year of continuous full-time employment
• Industry-leading training
• Top notch technology
• Continuous support
• Learn sales skills for the rest of your life

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed