Quality Assurance Specialist

Mid Penn Bank - Millersburg Branch•Harrisburg, PA

31d•Onsite

About The Position

Mid Penn Bank is actively seeking a Quality Assurance Specialist in Harrisburg, PA. This role is responsible for performing a variety of duties to ensure the proper setup of new customers and accounts. As an integral member of the operations team, this individual will review new customers, new accounts, account maintenance, and related transactions to ensure completeness and accuracy. The Quality Assurance Specialist will also assist department management with tasks and duties to support department operations, including being a resource to new and/or less experienced members of the team.

Requirements

A high school diploma or equivalent with an emphasis in a business curriculum.
A minimum of five (5) years related experience normally required.
Proficient reading, writing, grammar, and mathematics skills.
Proficient interpersonal relations and communicative skills.
Knowledge of new account and maintenance processing.
Proficient PC skills, including knowledge of Microsoft Word, Excel and Access.
Ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less.
Visual, auditory and speaking skills.
Must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.

Nice To Haves

College degree preferred.

Responsibilities

Reviews and verifies accuracy of new account setup on core servicing system.
Reviews and verifies account documentation files; checks files for accuracy, reviews checklist for all documents needed, documents exceptions as needed, clears exceptions upon receipt and verification of requested documentation.
Documents and reports errors identified.
Makes recommendations for workflow improvements and ways to enhance efficiency and effectiveness.
Coordinates specific work tasks with other personnel within the department as well as with other departments to ensure the smooth and efficient flow of information.
Completes departmental reconcilements; researches outstanding related exceptions; escalates outstanding exceptions as needed to resolution.
Mentors and provides guidance to new and/or less experienced members of the team.
Reviews new customer and new account setups on core servicing for proper setup.
Reviews account documentation and account maintenance for accuracy and completeness.
Completes departmental reconcilements and escalates exceptions to get resolved.
Performs duties of the Quality Assurance Representative as needed.
Ensures proper coding of new accounts on the system.
Safeguards that documentation for new customers and accounts is obtained and completed accurately.
Confirms that maintenance completed is done appropriately and accurately.
Handles direct communications with customers to ensure quality service.
Handles customer telephone calls.
Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within given time frames and within established policy.
Distributes various reports which may include any of the following: Monthly Reconcilement reporting, Weekly outstanding exception reports.