Quality Assurance Specialist - QA

Morrison Center•Westbrook, ME

1d•Onsite

About The Position

Morrison Center is seeking an experienced Quality Assurance Specialist to work on our Compliance Team. This role will be based out of Westbrook, ME. The Quality Assurance Specialist is responsible for supporting organizational compliance, quality improvement, and regulatory monitoring activities across Behavioral Health (DLC) and Home and Community Supports Services (HCSS) licensed programs. This role conducts internal audits, compliance reviews, trend analyses, and corrective action monitoring to ensure adherence to regulatory requirements, DLC Behavioral Health Licensing standards, organizational policies, and applicable regulations. The Quality Assurance Specialist also coordinates quarterly risk management reviews and supports ongoing risk prevention activities.

Requirements

Experienced Quality Assurance Specialist
Experience supporting organizational compliance, quality improvement, and regulatory monitoring activities
Experience conducting internal audits, compliance reviews, trend analyses, and corrective action monitoring
Knowledge of regulatory requirements, licensing standards, organizational policies, and applicable regulations
Experience coordinating risk management reviews and supporting risk prevention activities
Experience with HCSS internal reviews including Client Rights & Protections, Service Delivery, Assessment & Planning, Staffing & Supervision, Health & Safety, and Documentation & Records
Experience auditing services for alignment with authorized plans and person-centered practices
Experience reviewing documentation for quality standards
Experience ensuring assessments, ISPs, and service plans are current, complete, and compliant
Experience verifying measurable goals and client participation in planning processes
Experience reviewing personnel records for qualifications, training completion, supervision documentation, and background checks
Experience monitoring compliance related to incident management, medication support practices, emergency preparedness, and environmental safety
Experience auditing records for accuracy, timeliness, completeness, and confidentiality compliance
Experience conducting trend analyses and monitoring implementation of corrective action plans
Experience reviewing documentation for medical necessity and service authorization
Experience monitoring for duplication of services and quality of service concerns
Experience monitoring compliance with DLC Behavioral Health Licensing standards including Complaint Investigation & Client Rights, Eligibility, Assessment & Service Planning, Discharge Processes, Governance, Administration & Personnel, Medication Administration Oversight, and Records Management
Experience supporting quality improvement plans and organizational performance improvement activities
Experience monitoring incident trends and assisting with data collection and analysis
Experience reviewing environmental safety standards, infection control practices, and emergency preparedness requirements
Experience monitoring compliance with mental health and integrated treatment program standards
Experience supporting organizational risk prevention and management activities
Experience coordinating and documenting quarterly risk management reviews
Experience developing, monitoring, and tracking corrective action plans
Experience assisting leadership with organization and preparation of documentation for annual risk assessment

Responsibilities

Conduct internal quality assurance reviews and compliance audits across programs and services.
Monitor compliance with all regulations, licensing standards, organizational policies, and documentation requirements.
Identify compliance concerns, operational risks, documentation deficiencies, and quality improvement opportunities.
Prepare written audit findings, trend analyses, summaries, and compliance reports for leadership review.
Track, monitor, and follow up on corrective action plans to ensure timely resolution of identified concerns.
Maintain audit tools, review templates, compliance trackers, and quality assurance records.
Conduct and coordinate HCSS internal reviews including Client Rights & Protections, Service Delivery, Assessment & Planning, Staffing & Supervision, Health & Safety, and Documentation & Records.
Audit services to ensure alignment with authorized plans and person-centered practices.
Review documentation to confirm quality standards have been met.
Ensure assessments, ISPs, and service plans are current, complete, and compliant.
Verify measurable goals and client participation in planning processes.
Review personnel records for qualifications, training completion, supervision documentation, and background checks.
Monitor compliance related to incident management, medication support practices, emergency preparedness, and environmental safety.
Audit records for accuracy, timeliness, completeness, and confidentiality compliance.
Conduct trend analyses and monitor implementation of corrective action plans.
Review documentation ensuring medical necessity is supported, and service authorization requirements met.
Monitor for duplication of services and any quality of service concerns.
Monitor compliance with DLC Behavioral Health Licensing standards including Complaint Investigation & Client Rights, Eligibility, Assessment & Service Planning, Discharge Processes, Governance, Administration & Personnel, Medication Administration Oversight, and Records Management.
Support implementation of quality improvement plans and organizational performance improvement activities.
Monitor incident trends and assist with data collection and analysis.
Review environmental safety standards, infection control practices, and emergency preparedness requirements.
Monitor compliance with mental health and integrated treatment program standards when applicable.
Support organizational risk prevention and management activities.
Coordinate and document required quarterly risk management reviews related to service modalities, restrictive interventions, client danger determinations, physical plant safety, client grievances, medication administration, and confidentiality breaches.
Develop, monitor, and track corrective action plans related to identified risks and compliance concerns.
Assist leadership with organization and preparation of documentation related to the annual risk assessment.