Quality Assurance (QA) Analyst

Proctor Financial, Inc.•Plano, TX

1d•Onsite

About The Position

The Quality Assurance (QA) Analyst is a critical member of the Dynamics Delivery team within Brown & Brown’s Retail Software Engineering organization. This role is responsible for ensuring the quality, reliability, and usability of business applications built on the Microsoft Dynamics 365 and Power Platform ecosystem. The QA Analyst focuses on manual testing, test planning, requirements validation, and defect management, working closely with developers, automation engineers, business analysts, and product owners to ensure solutions meet business requirements and quality standards prior to release. This role plays a key part in improving delivery confidence, reducing defects, and promoting a strong quality culture across teams.

Requirements

Bachelor’s degree in Information Systems, Business, or related field (or equivalent experience)
Strong analytical and problem-solving skills
High attention to detail and commitment to quality
Strong communication and collaboration skills
2+ years’ experience testing enterprise applications

Nice To Haves

Experience testing Microsoft Dynamics 365 and Power Platform solutions
Understanding of insurance or financial services business processes
Familiarity with test management and defect tracking tools (e.g., Azure DevOps)
Exposure to automation testing concepts and collaboration with automation engineers
Working knowledge of Scrum or Kanban methodologies

Responsibilities

Review and analyze business requirements, user stories, and acceptance criteria to ensure testability and completeness
Create, execute, and maintain manual test cases, test plans, and test scenarios
Perform functional, regression, integration, and user acceptance testing (UAT) support
Identify, document, track, and validate defects through resolution using established ALM tools
Collaborate with developers and automation engineers to validate fixes and ensure adequate test coverage
Validate data integrity, business rules, security roles, and system configurations
Participate in backlog refinement, sprint planning, and sprint reviews to provide a quality perspective
Support release readiness activities and provide quality sign-off recommendations
Contribute to continuous improvement of QA processes, standards, and documentation
Contribute to automated test case development using existing frameworks (not framework ownership)
Translate manual test cases into repeatable automated tests where appropriate
Execute automated test suites and analyze results
Assist in maintaining test data and test execution environments
Support integration of automated tests into CI/CD pipelines
Collaborate with Automation Engineers on improving test coverage and reliability
Collaborate with QA, development, and product teams to test software solutions
Execute test cases based on documented requirements and acceptance criteria
Assist in writing and maintaining test cases and test documentation
Log defects with clear reproduction steps and supporting evidence
Learn and grow expertise in QA practices, business processes, and application functionality
Assist with basic automated test execution
Independently design, execute, and maintain comprehensive test cases and test plans
Validate functional requirements, integrations, and data flows
Work closely with business analysts and product owners to clarify requirements and acceptance criteria
Perform regression testing and support release cycles
Contribute to QA documentation, standards, and knowledge sharing