Quality Assurance (QA) Engineer

Kizen•Austin, TX

22h•Hybrid

About The Position

Kizen’s Platform, AI Agents & True Context Technology (TCT) power millions of mission critical experiences for leading organizations in highly regulated industries (insurance, healthcare, financial services). Our platform helps organizations automate the workflows that matter most — from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically. And that’s just the beginning. With Kizen, developers can build new enterprise applications and impactful AI agents, while business users can customize dashboards and agents using natural language, low-code, or code — all on the same platform. What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection — all built on an AI-first architecture that’s easy to adopt, scale, and trust. We’re solving real operational problems and helping the world’s most complex organizations work faster, smarter, and more humanely. Join us in transforming how industries work — one workflow, one agent, and one customer success story at a time. We are looking for a hands-on QA Engineer with a history of attention to detail and passion for quality as we bring our next-gen platform to the world. This is an opportunity of a lifetime for a QA Engineer who wants to be at the heart of the AI movement to better humanity. As a QA Engineer, you’ll perform comprehensive manual testing, identify bugs, and ensure our platform meets rigorous quality standards. You’ll be working directly with our QA Manager to enhance test coverage and improve testing efficiency. In this dynamic role, you’ll support our teams responsible for: Manual Testing: Performing thorough manual testing for new features and product updates. Bug Identification: Identifying, documenting, and clearly communicating defects. Collaboration: Collaborating cross-functionally with product owners and developers to troubleshoot and resolve issues. Quality Assurance Improvement: Contribute to our growing team in refining testing processes to enhance product reliability.

Requirements

2+ years of professional manual testing experience
Strong attention to detail and anomaly detection skills
Excellent verbal and written communication skills
Ability to prioritize tasks and manage time effectively
Basic familiarity with defect tracking tools (Jira, Trello, Bugzilla, etc.)
Passion for learning and eagerness to develop QA skills
Team-oriented mindset with excellent collaboration skills
Strong analytical and problem-solving skills
Adaptability and comfort in a dynamic, fast-paced environment

Responsibilities

Conduct thorough manual testing of new features, ensuring they meet acceptance criteria and identifying potential user experience issues.
Proactively identify shortcomings in new and existing features, taking full ownership and pride in thoroughly testing and setting tasks through to completion.
Work closely with engineers, product managers, and QA team members to discuss findings, suggest improvements, and ensure high-quality deliverables.
Maintain accurate and concise testing documentation, write detailed defect tickets with clear reproduction steps to help the development team efficiently resolve issues, and provide regular status updates to the QA Manager.