Quality Assurance Specialist (Douglas County)

Premier Community Supports LLC • Roseburg, OR

5h • Onsite

About The Position

Premier Community Supports delivers high-quality, person-centered care across in-home and community-based services including day programs, positive behavior supports, and 24-hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customized care. We partner closely with families, guardians, case managers, and other caregivers to deeply understand the Individual’s needs and goals. Through collaborative planning and a fun, supportive environment, we empower Individuals to thrive at home and in the community.

We’re seeking a detail-oriented Quality Assurance Specialist to support and uphold compliance, quality standards, and documentation across our services. In this role, you’ll partner closely with the Quality Assurance Manager to ensure programs meet internal policies and regulatory requirements while continuously improving systems and outcomes. This position is ideal for someone who is analytical, organized, and passionate about maintaining high standards in human services environments.

Requirements

• Working knowledge of human services systems and regulatory environments
• Strong analytical thinking and problem-solving skills
• Ability to interpret data, identify issues, and recommend solutions
• Excellent written and verbal communication skills
• High attention to detail and organizational skills
• Proficiency in Microsoft Word, Excel, and standard office systems
• Ability to manage multiple priorities and work both independently and collaboratively
• High school diploma, GED, or equivalent required
• 1+ year of experience in human services preferred
• 1+ year of experience supporting individuals with intellectual and developmental disabilities preferred
• Valid driver’s license, proof of insurance, and reliable transportation required

Responsibilities

• Conduct audits of records and documentation to ensure compliance with company policies and government regulations
• Review service agreements, protocols, medication records, progress notes, EVV compliance, and safety documentation
• Identify gaps, risks, or areas for improvement and support corrective actions
• Ensure all records are accurate, current, and audit-ready
• Run reports and analyze data to identify trends, deficiencies, and compliance risks
• Clearly document findings and communicate recommendations to the Quality Assurance Manager
• Support continuous quality improvement initiatives through data-driven insights
• Assist in training new QA staff and retraining existing staff as needed
• Provide guidance on documentation standards, compliance expectations, and best practices
• Review protocols and safety plans upon completion and annually thereafter
• Coordinate updates with County Managers and track completion timelines
• Escalate overdue or incomplete items to leadership
• Build and maintain effective working relationships with internal staff, county programs, and external partners
• Collaborate with teams to ensure consistent, high-quality service delivery
• Support a culture of accountability, compliance, and continuous improvement
• Manage communications including phone calls, emails, meetings, and walk-ins
• Maintain organized workflows and demonstrate strong time management
• Participate in assigned meetings and organizational initiatives
• Travel locally or out of the area as needed
• Complete special projects and other duties as assigned

Benefits

• 401(k) plan with up to 4% employer match after 90 days
• Paid training (including CPR/First Aid and other required certifications)
• Paid Time Off (PTO) accrual for both part-time and full-time DSPs; PTO cash-out option after 1 year
• No-cost health plan for DSPs working >26 hours/pay period
• Dental & vision benefits for full-time DSPs after 6 months (50% employer paid)
• Regular pay dates (1st and 16th of each month)
• A fulfilling role where your contribution matters. You’ll be part of a supportive team with meaningful peer and leadership relationships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED