2026 Quality Assurance Specialist - Product Administration

Aspen Skiing Company•Basalt, CO

About The Position

As a key member of the Mountain Sales and Schools (MS&S) Product Administration team, the Quality Assurance Specialist ensures the accuracy and functionality of software, websites, and other technical products that support guest experience and internal operations. The role provides quality assurance for product setup, manages support workflows, and delivers ongoing assistance to business stakeholders. The position is responsible for developing and maintaining a comprehensive QA program that promotes accuracy, simplicity, consistency, and an engaged team culture. It reports to the Director of Product Administration. The position is classified as regular full-time. The budgeted salary range is $69,500–$72,000, with actual pay dependent on budget and experience. Salaried roles are eligible for a bonus. Applications are accepted until December 8, 2026.

Requirements

Bachelor’s degree in information systems, computer science, business, or a related field.
At least 5 years of ski-industry experience working with product sales, POS systems, or multi-channel ecommerce platforms.
At least 3 years of experience in product administration, software testing, quality assurance, or related technical work.
Hands-on experience with RTP, Aspenware, and/or Inntopia in an operational or administrative capacity.
Knowledge of software testing methodologies, QA processes, and product lifecycle principles.
Knowledge of point-of-sale, ecommerce, and reservation platforms, including familiarity with RTP, Aspenware, and Inntopia.
Knowledge of data integrity standards, reporting requirements, and audit practices that support accuracy and consistency.
Strong technical proficiency and ability to navigate multiple systems, tools, and testing environments.
Experience documenting defects clearly and communicating findings across teams.
Proficiency reviewing product logic and configurations to verify setup accuracy across sales channels.
Strong analytical capabilities to interpret data, identify patterns, and validate product behaviors.
Ability to collaborate effectively with cross-functional teams, including Product Administration, Finance, Mountain Sales, and IT.
Ability to troubleshoot methodically and recommend solutions based on observed system behavior.
Ability to manage competing priorities and meet deadlines across multiple testing cycles.
Ability to adapt quickly to new technologies, tools, and evolving product requirements.
Ability to work independently and exercise sound judgment in a fast-paced environment.
Ability to be on feet, kneel, and bend for extended periods.
Ability to work in adverse conditions and use protective apparel or equipment to prevent exposure to the elements; work may also take place in an office environment and involve walking on slippery or uneven surfaces.
Ability to lift, push, or pull occasionally up to 50 pounds, individually or with assistance.

Responsibilities

Design and implement check-work and testing plans for products across sales channels, including RTP, bStore, Aspenware, and Inntopia.
Inspect products to ensure quality, functionality, and alignment with specifications for MS&S, Four Mountain Sports, Guest Services, Aspen Collection, and ASC Finance.
Verify that final products meet requirements, support end-user expectations, and comply with company reporting standards.
Identify defects, errors, and quality-control concerns across selling channels and communicate findings to the Product Administration team.
Monitor issue resolution, track progress, and ensure timely follow-through on identified problems.
Recommend product and process enhancements to improve efficiency and reduce friction for selling agents and guests.
Assess training needs and collaborate with partners to support companywide compliance with product and process updates.
Research competitor products and process flows to inform improvements and support strong guest and employee experiences.
Collaborate with Product Administration Managers to maintain deep fluency in product setup and behavior across channels.
Document, track, and report bugs or inconsistencies found through QA activities or reported to the Product Administration team.
Monitor the support inbox, research issues, and route or resolve them as appropriate.
Pursue ongoing education in relevant technologies, tools, and QA practices.
Perform other duties as assigned.