Quality Assurance Specialist

SOAR365•Richmond, VA

11d•$21 - $21•Onsite

About The Position

Are you passionate about quality, process improvement, and creating exceptional service experiences? We are seeking a Quality Assurance Specialist to help ensure the highest standards of janitorial and custodial services are consistently delivered across our contract operations. In this role, you will partner closely with the Project Manager to oversee quality assurance activities, conduct inspections, analyze service performance, and support employee training and development. Your work will directly contribute to operational excellence, customer satisfaction, safety, and contract compliance. This is an ideal opportunity for a detail-oriented professional who enjoys working collaboratively, solving problems, and driving continuous improvement in a dynamic service environment. Who We Are: SOAR365 For more than 70 years, SOAR365 has been dedicated to supporting individuals and families living with disabilities. Our innovative programs and compassionate services are thoughtfully designed to meet real-world needs at every stage of life. Today, SOAR365 has a profound impact on more than 2,000 people and their families across the Greater Richmond area. Whether through employment, therapy, respite, or recreation, we're proud to help people of all abilities thrive. We are also proud to be recognized as an Employer of Choice, offering competitive benefits, professional development opportunities, and a supportive environment where employees feel valued, empowered, and connected to meaningful work.

Requirements

High school diploma or equivalent.
At least two years of experience in contract services, production, or a related field.
Supervisory experience preferred.
Strong verbal and written communication skills.
Sound judgment.
Ability to work effectively both independently and as part of a team.
Comfortable using computer applications.
Valid driver's license with an insurable driving record.
Ability to perform the physical requirements of the position, including lifting up to 50 pounds, frequent bending and kneeling, and working from a six-foot ladder.
Commitment to safety, quality, customer service, and operational excellence.

Responsibilities

Conduct inspections, evaluate service quality, and analyze performance trends.
Prepare reports that support operational excellence and compliance.
Develop and maintain quality control procedures, inspection schedules, and service standards.
Investigate customer concerns and coordinate corrective actions.
Support employee training on quality, safety, equipment, and service procedures.
Promote a culture of teamwork, accountability, professionalism, and continuous improvement.