Quality Assurance Specialist - Rivera Beach Resort

Hilton Grand Vacations•Capistrano Beach, CA

8d•Onsite

About The Position

HGV now offers first day Benefits to our new employees! We are looking for a driven individual who is looking to be involved at the end of our sales process. As a Quality Assurance Specialist, you serve as the primary liaison between customers and the contractual aspects of their new purchases. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you possess strong customer service skills and administrative experience, this opportunity could be an excellent fit for you!

Requirements

1 or more years of customer service experience
Active California notary public commission or ability to obtain a commission with 90 days
High School Diploma/GED
Ability to work flexible schedules to include mornings, evenings, weekends and holidays
Strong ability to efficiently resolve complex customer service issues

Nice To Haves

More than 1 year of experience in notarizing contract documents
BA/BS/Bachelor's Degree
Active California real estate license

Responsibilities

Ensure new owners comprehend their paperwork and contracts, guiding them through the reservation process and addressing any concerns to improve their confidence in their purchase.
Take ownership of post-sale follow-up, minimizing cancellations and ensuring a smooth transition for new owners
Collaborate closely with the Sales and Hospitality teams to uphold outstanding customer service standards.
Offer technical support and advice to owners regarding product features and associated services.