Quality Assurance Specialist

CACI International•Oklahoma City, OK

9d•$51,800 - $106,200•Onsite

About The Position

CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model. CACI has an excellent opportunity for an experienced, self-directed Quality Assurance Specialist. This position is in support of a Department of Defense (DoD) organization. As the Quality Assurance Specialist, you are key to the team in ensuring quality standards are met and policy is adhered to. You assist in the development and documentation of quality assurance plans, process documentation, and collecting and reviewing quality-centric data.

Requirements

Capable of obtaining and maintaining a DoD Secret Clearance
8+ Years of relevant technical experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).

Nice To Haves

An active DoD Secret or higher clearance
Understanding of service desk and/or call center operations and metrics
ITIL Foundation or higher ITIL certification
Experience working in the Department of Defense

Responsibilities

Perform quality audits and evaluations to ensure the highest level of service is being provided.
Evaluate negative surveys, investigate complaints or performance concerns.
Support implementation of process improvements in support of readiness activities by coordinating internal documentation and data reviews, tracking corrective actions.
Track results and analyze to identify concerns and provide reports to management recommending improvements.
Support the development and documentation of standardized QA processes and establish/modify assessment criteria based on applicable standards.