Quality Assurance Specialist - Remote
About The Position
The Quality Assurance Specialist will be responsible for performing regular audits as they relate to service and renewal work performed by Benefit Consultants. Other areas of responsibility will include the implementation process and verifying all components are completed in a timely fashion. Centro Benefits Research is an employee benefits service organization which provides research, analysis, and process facilitation for employee benefits consultants and insurance carriers. Our mission is to bring modern technology to a legacy insurance process and help all stakeholders work more efficiently for the benefits of millions of working Americans depending on building their financial security through benefits offered at work. Working at Centro: To be the best at what we do, we must practice what we preach. We strive to attract and develop the best and brightest people who bring relentless enthusiasm and fresh thinking every day. We are committed to creating an environment where our people bring their whole selves to work, where diverse perspectives are encouraged, and where every person feels respected. When we take care of our people, we are taking care of our customers and the communities we serve.
Requirements
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Must be self-motivated and disciplined
- Positive, upbeat attitude
- Ability to thrive in fast-paced environment
- Proficient in Microsoft Excel, required
Nice To Haves
- Bachelor’s degree in Finance or Business, preferred
- Experience in health insurance environment, helpful but not necessary
- Familiar with database applications, a plus
Responsibilities
- Monthly operations audits
- Pull and process reports relates to sales, group renewals, or broker partners
- Data maintenance and keeping particular fields up to date
- Various ad hoc reports
- Assist Quality Assurance Analysts with proposal audits during peak periods
- Correct items in database while working with consultants and other departments
- Terminate policies and accounts in systems based on paperwork received
- Additional responsibilities assigned by management
Benefits
- health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses per the company policy
- employee perks and discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
