Quality Assurance Specialist
About The Position
Love Finding the Details Others Miss? Join First Commerce Credit Union as a Quality Assurance Specialist! If you're someone who enjoys reviewing processes, ensuring accuracy, and helping maintain high standards, this role may be the perfect fit for you. At First Commerce Credit Union, we're not just about banking - we're about empowering generations and transforming communities. As a Quality Assurance Specialist, you'll play a key role in protecting the integrity of our lending and deposit operations. Through detailed reviews and audits of approved, denied, opened, and closed accounts and loans, you'll help ensure compliance with policies and procedures while identifying opportunities for improvement and mitigating risk.
Requirements
- High school diploma, GED, or equivalent required
- 1–2 years of consumer lending or transaction experience required
- Knowledge of consumer lending practices and loan and deposit policies and procedures
- Strong analytical and investigative skills
- Excellent written communication and reporting abilities
- Strong attention to detail and commitment to accuracy
- Ability to identify discrepancies and follow through on corrective actions
- Proficiency with Microsoft Office applications
- Ability to work independently and collaborate effectively with multiple departments
Nice To Haves
- Associate's or Bachelor's degree in a related field preferred
- Significant financial services, banking, credit union, consumer lending, or commercial lending experience may substitute for a degree
- Previous experience auditing, reviewing, or evaluating work against established standards preferred
Responsibilities
- Systematically review approved, denied, opened, and closed accounts and loans to ensure accuracy, completeness, and compliance with established policies and procedures.
- Audit documentation, review loan records, and verify the appropriateness of rates, terms, pledges, payment structures, and posting accuracy.
- Research discrepancies by collaborating with lenders and operational teams.
- Perform spot re-verification of employment, income, down payments, member eligibility, and vehicle values.
- Ensure ancillary products such as life insurance, disability insurance, GAP coverage, and warranties have been properly coded or added to loan balances when applicable.
- Verify insurance coverage on financed vehicles.
- Conduct follow-up reviews on identified discrepancies.
- Prepare meaningful reports for leadership regarding findings and trends.
- Promptly notify appropriate FCCU officials in situations involving potential fraud.
- Maintain a high level of confidentiality, attention to detail, and professional judgment.
- Help First Commerce maintain operational excellence and regulatory compliance.
Benefits
- Competitive hourly pay
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee assistance programs
- Ongoing training and career development
- Opportunities to grow within the credit union
- $500 referral bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
