Quality Assurance Specialist-Med Supply

Numotion•Houston, TX

22d

About The Position

The Quality Assurance Specialist ensures the accuracy, quality, and compliance of billing and collections processes within Shared Services. The role conducts audits, analyzes performance trends, and partners with leaders to improve quality outcomes, regulatory compliance, and revenue cycle performance. As a subject matter expert, the specialist provides actionable insights, training, and recommendations to improve team performance, reduce errors, and support timely and accurate reimbursement. The position also supports quality and performance initiatives with Shared Services, Compliance, and Operational leaders; participates in projects affecting billing integrity, compliance, or customer experience; and keeps current on payer requirements, regulatory updates, and industry best practices. The specialist is expected to act in accordance with Numotion’s Leadership Principles, policies, confidentiality requirements, and federal regulations, while providing excellent service to internal and external customers. Duties may change based on organizational needs or management direction. The role requires concentration and focus while handling multiple tasks, the ability to understand and carry out written and verbal instructions, and the ability to perform bending, twisting, stooping, reaching, and lifting materials weighing up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
At least 2 years of experience in quality assurance, auditing, or a related role.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Strong analytical, organizational, and problem-solving skills.
Effective written and verbal communication skills.
Ability to concentrate and remain focused while handling multiple tasks, responsibilities, and projects.
Ability to read, understand, and carry out written and verbal instructions.
Ability to bend, twist, stoop, reach, and lift materials weighing up to 20 pounds.

Nice To Haves

Experience in healthcare billing, collections, or reimbursement processes.
Associate’s degree or higher.
Experience in the DME or healthcare reimbursement industry.
Experience analyzing data and producing reports or dashboards.
Familiarity with payer requirements, compliance standards, and revenue cycle processes.

Responsibilities

Conduct internal audits of billing and collections processes to ensure compliance with payer, regulatory, and company standards.
Identify compliance risks, documentation gaps, and process deviations, and escalate issues as appropriate.
Maintain audit documentation and complete audit activities accurately and on time.
Analyze audit results to identify trends, root causes, and performance gaps.
Develop and maintain reports and dashboards to track quality metrics and progress.
Provide regular insights to leadership to support data-driven decisions.
Identify systemic process issues affecting quality, accuracy, or efficiency.
Recommend and support process improvements to reduce errors and rework.
Partner with leadership to align quality initiatives with operational and business goals.
Develop and deliver training based on audit findings and identified gaps.
Provide ongoing coaching and feedback to Customer Care Representatives and Billing & Collections team members.
Support onboarding and mentoring of new team members as assigned.
Partner with Shared Services, Compliance, and Operational leaders on quality and performance initiatives.
Participate in projects affecting billing integrity, compliance, or customer experience.
Stay current on payer requirements, regulatory updates, and industry best practices.
Perform work in accordance with Numotion Leadership Principles, its mission and values, confidentiality requirements, company policies, and federal regulations.
Provide excellent customer service to internal and external customers and help address customer concerns.