Quality Assurance Specialist – Lewis County

America Works of New York • Seattle, WA

10d • Onsite

About The Position

America Works of Washington, Inc. is seeking a Quality Assurance Specialist to support program quality, compliance, documentation accuracy, and data integrity for a workforce development program. The role reviews participant records, monitors compliance, ensures documentation accuracy, and supports the integrity of program reporting. It helps maintain complete and accurate case files, identify quality improvement opportunities, and ensure program activities align with WIOA requirements, funding guidelines, and organizational standards. The specialist works closely with Career Coaches and the Career Success Team on accurate enrollment, documentation, performance tracking, and program outcomes, and receives day-to-day functional guidance from the Director of Compliance.

The position is on-site in Olympia, Washington, Monday through Friday from 8:30 AM to 5:00 PM. Compensation is $31.79 per hour through a temporary staffing agency during the probationary period, with limited benefits during that period, followed by an annual salary of $62,000.

Requirements

• Experience in quality assurance, compliance, eligibility determination, case management, administrative review, or a role requiring strong attention to detail and data accuracy.
• Strong organizational skills and ability to manage multiple priorities and meet deadlines.
• Excellent verbal and written communication skills, professional demeanor, sound judgment, and attention to detail.
• Ability to interpret and follow policies, procedures, contracts, and program requirements.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook.
• Ability to maintain confidentiality and handle sensitive participant information.
• Passion for supporting individuals from underserved communities, including public assistance recipients, justice-involved individuals, individuals with disabilities, and individuals experiencing homelessness.

Nice To Haves

• Associate or bachelor's degree in business administration, public administration, human services, compliance, workforce development, or a related field; equivalent combinations of education, training, and relevant experience will be considered.
• Familiarity with CRM software, Microsoft Teams, OneDrive, SharePoint, or similar systems.

Responsibilities

• Review participant files, case notes, documentation, and program records for accuracy, completeness, and compliance with WIOA requirements, funding guidelines, contracts, and organizational standards.
• Enter, review, and validate participant, service, activity, employment, education, credential, measurable skill gain (MSG), follow-up, and outcome information in program systems.
• Compare system data with source documents, including applications, eligibility documents, case notes, service authorizations, training records, employer documentation, and other supporting records.
• Review required fields, dates, signatures, supporting documentation, and internal consistency to ensure records meet program and compliance standards.
• Identify missing, incomplete, inconsistent, duplicated, late, or unsupported entries and document findings in designated quality assurance tracking tools.
• Route corrections and documentation requests to appropriate Career Coaches, eligibility staff, supervisors, or program leads.
• Recheck corrected records and document resolution and closure of findings.
• Review participant exits, credentials, measurable skill gains, and other required performance documentation for accuracy and compliance.
• Identify compliance concerns, documentation gaps, and opportunities for process improvement.
• Support routine file reviews, monitoring preparation, corrective-action tracking, audits, and data-cleanup initiatives.
• Maintain accurate, complete, and timely participant records and case files.
• Verify data-entry accuracy and support data quality initiatives to improve reporting reliability and program performance tracking.
• Participate in cross-verification processes to review and validate team members' work.
• Handle confidential participant information in accordance with access-control procedures, cybersecurity requirements, and records-management standards.
• Collaborate with Career Coaches, program staff, and leadership to resolve documentation and compliance issues.
• Provide guidance and feedback to strengthen documentation practices, consistency, and overall program quality.
• Escalate potential systemic, eligibility, fiscal, performance, or compliance concerns to appropriate leadership rather than independently changing substantive program decisions.
• Participate in team meetings, required trainings, quality assurance calibration exercises, and continuous improvement efforts.
• Support the Career Success Team by maintaining accurate records and compliance processes so staff can focus on participant service delivery.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Generous paid time off package.
• 401(k) with employer matching after one year.
• Great team environment and work-life balance.
• Opportunity to support a meaningful mission helping individuals achieve self-sufficiency through employment.
• Limited benefits during the probationary period while on staffing agency payroll.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed