Quality Assurance Specialist

C2 GPS- Capital Area Workforce•Austin, TX

1d•$49,300 - $51,500•Hybrid

About The Position

The Quality Assurance Specialist performs routine monitoring work and uses statistical sampling, auditing, and observation of work to ensure consistent compliance with policies and procedures. This role involves conducting monitoring, making recommendations for improvement, and maintaining documentation on program reviews. The specialist will also provide technical assistance on workforce services programs, maintain knowledge on current and future programs to ensure compliance with laws and regulations, and perform other related duties as assigned.

Requirements

Knowledge of workforce development, economic development, business intelligence and trends, and project management.
Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
Knowledge with applicable federal, state, and local laws and regulations.
Knowledgeable with the Integrated Service Principles.
Knowledge of quality control, auditing, or performance monitoring.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
Excellent verbal and written communication skills.
Ability to analyze and interpret information and data and provide relevant feedback for action.
High School Diploma or GED required.
(1-2) Years of relevant experience required.
Valid driver’s license and proof of insurance with good driving record.

Nice To Haves

Associates or Undergraduate degree preferred.
Additional relevant work experience may be considered in lieu of required education.
Bilingual in English and Spanish preferred.

Responsibilities

Conducts monitoring and makes recommendations for improvement and maintains documentation on program reviews.
Compiles required monitoring documents and submits responses to Quality Assurance Lead.
Provides technical assistance on workforce services programs.
Maintains knowledge on current and future programs to ensure compliance with laws and regulations.
Performs other related duties as assigned.