Quality Assurance Specialist

SBM Management Services•Lebanon, IN

20h•Onsite

About The Position

The Quality Assurance Specialist will be responsible for coordinating and managing project tasks in the GMP Program to ensure project delivery within allotted budget and timelines. This role involves assisting GMP managers and supervisors in daily operational activities, maintaining GMP documents, verifying cleaning execution, and supporting training and investigations.

Requirements

A.A. Degree required with 2+ years of experience, or equivalent combination of education and experience
May be required to have a valid driver’s license
Completed all safety and task training certification
Bilingual a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills
Knowledge of cleaning methods and equipment and willing to share with team
Knowledge of the upkeep and care of the cleaning equipment
Knowledge of cleaning compounds and chemicals, and their safe, efficient use
Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills
Knowledge of Microsoft Office and computer skills
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public

Responsibilities

Assist GMP managers and supervisors in day-to-day coordination, scheduling and management of business operational activities
Maintain clear and accurate GMP documents/procedures for reference purposes
Verify cleaning execution/activities by reviewing logbooks, log sheets, and related GDP documents
Assist management/supervision on the planning and scheduling of shutdowns, commissioning, and/or de-commissioning states of controlled environments
Conduct on-the-job trainings (OJT) and assist management/supervision in the qualifying process of new-hired employees.
Monitor GMP technicians training curriculum utilizing clients’ systems and develop training paths to mitigate/prevent compliance disputes
Oversee GMP compliance within cleaning, disinfectant, safety equipment inspections, work orders and pertinent tasks utilizing the client’s Computerized Maintenance Management System (CMMS)
Assist with investigations of RCA/CAPA events
Comply with safety rules, policies, and procedures
Stop at risk behavior of others and self
Communicate with lead, supervisor, co-workers, managers, and customers in a professional manner
Support shift lead in completing punch-list items
Present a professional appearance and conduct
Understand customer service and satisfaction
Understand reporting systems and the environment
Consistently follow all customer and SBM SOP’s and procedures
Respond to customer requests in a professional manner
Must be trained and be certified in correct gowning procedures for assigned area
Complete all basic training modules and annual qualification trainings per customer Standard Operating Procedures
Complete all safety certifications including chemical safety
Other duties as assigned