Quality Assurance Specialist Lead

YMCA of San Diego County•San Diego, CA

3d•$34 - $41•Remote

About The Position

The Quality Assurance Specialist Lead supervises and coordinates the Quality Assurance Team to uphold quality standards and program integrity, ensure compliance with data and program regulations, and meet contract deliverables and state reporting requirements. The role develops procedures and efficient workflows, conducts quality assurance checks, and oversees ongoing staff training and group facilitation for a large department. Depending on the assigned focus, the position oversees either quality assurance testing across data systems and the maintenance, development, and analysis of departmental reports, or quality assurance audits and reviews across Provider Support Services, including analysis of results and preparation of audit summaries. The role works remotely within the San Diego County region, with in-person office work required up to five days per week during department-wide trainings. The work designation may change based on business needs.

Requirements

Bachelor's degree in child development, human services, or a related field, or four years of equivalent related experience.
At least six years of work experience, including four years of contract compliance experience within a community-based organization serving children, youth, families, and/or adults, and two years of program coordination experience in a comparable state- or locally funded childcare subsidy or child development program.
Demonstrated experience and competency working with groups and individuals from diverse social, ethnic, religious, socioeconomic, and cultural backgrounds, including the ability to coach and model in this area.
Ability to interpret and communicate complex contract regulations effectively.
Demonstrated participation in program policy, technology, or customer service projects aimed at increasing program efficiencies.
Strong customer service, conflict de-escalation, active listening, and communication skills, including the ability to coach and model these skills.
Ability to read and interpret regulations, contracts, policies, and other complex materials.
Strong leadership skills and ability to work independently and as part of a team.
Strong interpersonal skills, including the ability to build trust and work effectively with diverse people.
Comfort with a hybrid work model and ability to manage office and remote responsibilities on specified days, with flexibility to transition to full-time office-based work if needed.
Reliable transportation to travel throughout San Diego County.
Ability to travel outside San Diego County for trainings and conferences, including occasional overnight travel.
Fingerprinting before starting work, with subsequent arrest notifications, is required for critical positions.
Adult and Child/Infant CPR/AED and First Aid certification must be obtained within 30 days of hire from the American Red Cross, American Heart Association, or American Safety and Health Institute.
Additional clearances may be required, including exclusion and debarment checks before the first day and monthly thereafter.

Responsibilities

Oversee and guide staff in managing contract deliverables, ensuring contract compliance, optimizing workflows and business practices, and maintaining quality assurance and reporting requirements.
Develop, implement, and refine training for new staff and ongoing training for existing staff on regulations and program requirements.
Oversee regular monitoring of program quality to ensure compliance with state, county, and agency regulations.
Interpret program rules, regulations, and timelines and create Standard Operating Procedures, memorandums, and training materials.
Coordinate training sessions on departmental procedures, policies, participant services, and data management systems.
Maintain audit results using report templates, analyze findings, and develop improvement plans.
Use audit data to identify areas for improvement and resolve workflow issues.
Collaborate with leadership to develop and implement the department's operating and strategic plan.
Lead and participate in software product testing; develop related software and data collection forms, procedures, training materials, and training calendars.
Lead data entry into program software systems, review and maintain database systems, and track information for program statistics and reports.
Supervise Quality Assurance Specialists and/or Subsidy Support Specialists, including Subsidy Support Specialist Advanced.
Travel throughout San Diego County and, as needed, outside the county for trainings and conferences, including occasional overnight travel.