Quality Assurance Specialist I
About The Position
The position is responsible for performing accurate and timely audits of various deposit account transactions including, but not limited to: Business and Consumer Deposit Account and Share Openings, Business and Consumer Deposit Account Modifications, Address Verifications, Statement Validations, Spool Log review, and Signature Guarantee Review. The role also involves reviewing and supporting staff with exception review and resolution. The position is responsible for ensuring appropriate documentation and archival standards are maintained for all audits performed. Familiarity with tools, concepts, and methodologies of quality assurance (QA) is essential. The role requires strong organizational and problem-solving skills with great attention to detail. The ability to articulate State and Federal regulatory findings within ACES to front line staff (CIP, OFAC, Reg GG, BSA, etc.) is crucial. The specialist will work closely with other departments to remediate findings, assist in completing research and drafting audit responses for quality control/compliance audit findings, and assist with targeted audits outside of normal day-to-day work as needed. Adherence to quality standards for consistent, high-quality service is expected. The ability to develop, drive, and communicate with peers on tasks and goals, and provide support for other functions within the department are also key aspects of the role. Other job-related duties as assigned will be performed.
Requirements
- High School diploma or general education degree (GED).
- Three (3) years of experience in a financial institution including two (2) years’ experience in quality assurance, branch/deposit operations or member/account services required, or any combination of education and experience.
- Knowledge of computers and standard Windows software applications.
- Ability to type 45 words per minute.
- Ability to perform 10-key accurately.
- Ability to read, write, speak, and use proper grammar in English.
- Ability to communicate in person, on the telephone, and through written business correspondence.
- Ability to interpret and analyze written reports, instructions, correspondence, and procedure manuals.
- Ability to speak effectively to vendors and system owners regarding projects and organizational initiatives.
- Ability to calculate rates, ratios, and percentages.
- Ability to make decisions based on training, common sense understanding, and guidelines.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to apply common sense understanding when dealing with problems involving variables in standardized situations.
Nice To Haves
- Familiarity with tools, concepts, and methodologies of quality assurance (QA).
Responsibilities
- Performing accurate and timely audits of various deposit account transactions.
- Ensuring appropriate documentation and archival standards are maintained for all audits performed.
- Articulating State and Federal regulatory findings within ACES to front line staff.
- Working closely with other departments to remediate findings.
- Assisting in completing research and drafting audit responses for quality control/compliance audit findings.
- Assisting with targeted audits outside of normal day-to-day work as needed.
- Adhering to quality standards for consistent, high-quality service.
- Developing, driving, and communicating with peers on tasks and goals.
- Providing support for other functions within the department.
- Performing other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
