Quality Assurance Specialist- Administrative

AmrizeSaginaw, MI
Onsite

About The Position

Duro-Last Roofing, the world’s largest manufacturer of prefabricated roofing systems, has an opening for a Quality Assurance Specialist at our Company Headquarters in Saginaw, Michigan. The ideal candidate will have strong organizational and customer service skills. In addition, candidate must have the ability to be hands on and manage multiple tasks while ensuring accuracy. This is a full-time, hourly based position with an additional potential safety bonus. The position will report to the Quality Assurance Administrative Supervisor.

Requirements

  • High School Diploma or GED is required
  • A minimum of 2 years’ experience in an office or administrative position
  • Working knowledge of Microsoft operating systems to include proficiency in Word and Excel
  • Excellent keyboarding skills
  • Strong phone/verbal/written communication skills
  • Accurate and detail oriented
  • Ability to perform in a team-oriented atmosphere

Responsibilities

  • Handle incoming phone calls, direct inquires appropriately, and resolve issues
  • Support efficient day- to day operations
  • Process inspection requests
  • Conduct routine office tasks such as filing and scanning; processing letters, warranties, and emails
  • Investigate missing information in company databases to ensure they are complete and accurate
  • Create warranty records
  • Create warranty transfer documents and process accordingly
  • Maintain polite and professional communication via phone, e-mail, and mail to customers, building owners, contractors, and internal department
  • Other duties as assigned

Benefits

  • Competitive salary & Bonus Incentive
  • 401(k) pre-tax and/or Roth after-tax savings
  • Medical, Dental, Vision, Disability and Life Insurance
  • Holistic Health & Well-being programs
  • Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)
  • Paid time off including 12 paid holidays
  • Paid Parental Leave (maternity & paternity)
  • Educational Assistance Program
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