Quality Assurance Spec
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As Bilingual QA Tester within PNC's Retail Tech organization, you will be based in Pittsburgh, PA or Cleveland, OH or Dallas, TX or Birmingham, AL or Phoenix, AZ. Bilingual QA Tester (Spanish/English) – IVR Testing Summary: Seeking a bilingual (Spanish/English) QA Tester to support IVR and call flow testing for contact center applications. The role focuses on validating customer call journeys, prompts, routing, and language accuracy across English and Spanish experiences.
Requirements
- Fluent in Spanish and English (spoken and written)
- QA testing experience, preferably in IVR/contact center systems
- Strong attention to detail and clear communication skills
- Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
- Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Nice To Haves
- Analytical Thinking
- Bilingual Communications
- Contact Center Software
- Controls Testing
- Corporate Governance
- IVR Testing
- Quality Assurance (QA)
- Quality Support
- Software Testing
- Spanish Language
- Test Case Development
- Usability Testing
Responsibilities
- Execute manual IVR and call flow testing in English and Spanish
- Validate prompts, menus, routing logic, and error handling
- Ensure Spanish translations are accurate and customer-appropriate
- Document defects and support release validation
- Participates in the quality assurance process; follows procedures to ensure that all software products and components meet company standards and client requirements.
- Performs code inspections, walk-throughs, design, and test-readiness reviews.
- Reviews software and project documentation for completeness and adherence to standards.
- Works on problem resolutions and reports progress to management.
- Plans, executes, and summarizes reliability and validation test cases; interfaces with developers on test results.
- Assists in audits and reviews.
- Writes and executes test plans and cases for testing of software.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level
- years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
