Quality Assurance Reviewer

Volunteers of America Los Angeles•Los Angeles, CA

6h•Onsite

About The Position

Under the direction of a Quality Assurance Coordinator, the Quality Assurance Reviewer I performs Quality Assurance review and audit of VOALA Program documentation and database practices related to grant, contract and legal requirements as well as organization policies and initiatives for assigned human services programs. The QA Department provides dedicated QA teams (Quality Assurance Reviewers and Quality Assurance Coordinators) to support VOALA Programs’ ability to be �audit ready.�

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
Bachelor’s Degree in social science or related field, or equivalent combination of education and related work experience (4 years).
1 year of experience in quality assurance or data driven environment (Five years of related work experience without a degree).

Nice To Haves

Experience in data entry and database operations; familiarity with HMIS and/or Service Point.
Working knowledge of Medi-Cal regulations, especially relating to provision of substance abuse treatment.

Responsibilities

Conduct Quality Assurance procedures with their assigned VOALA Programs.
Execute QA procedures to ensure that VOALA Program files are accurate and meet funder requirements (both hard copy and electronic databases).
Performs QA audit for every assigned VOALA program each fiscal year.
Strives to have all assigned VOALA programs �audit ready� for external audits.
Acquire broad knowledge of assigned program contracts and grants and their requirements through research and continuous engagement with programs.
Perform special audits of programs with corrective action plans or as otherwise identified by Director of Evaluation and Monitoring.
Provide additional support to programs to ensure corrections are made.
Provide related training where needed.
Support programs prior to funder audits and ensure all requirements are in place.
Review audit results from funders� audits.
Participate in after audit review of audits.
Other duties as may be assigned by Director of Evaluation and Monitoring.
Perform Quality Assurance (QA) in support of VOALA programs, ensure Program records and procedures meet funder requirements and are ready to pass funder audits.
Stay current with assigned VOALA Program grants/contracts.
Conduct special audits of Programs, as directed by Director of Evaluation and Monitoring; identify corrective action needed.
Support Programs prior to, during, and subsequent to funder audits; Participate in after audit reviews of all external audits.
Other duties as required and is subject to change at any time.