Quality Assurance Representative

Reagent•Houston, TX

1d•Hybrid

About The Position

Reagent Chemical & Research, LLC. is seeking an experienced, full-time Quality Assurance Representative to work in their Houston, TX office. This role is crucial to the company's operations in the distribution of hydrochloric acid and caustic soda solutions, focusing on product delivery and customer service excellence. The position does not involve laboratory work or product testing. The ideal candidate will have a background in distribution or manufacturing, preferably of chemical products, in a QA or operations role with strong analytical and organizational skills and some basic knowledge of chemistry/sciences.

Requirements

Excellent organizational, multi-tasking and analytical skills; attention to details, and process oriented; ability to work in a fast-paced environment with high level of accuracy and efficiency.
Solid teamwork skills and commitment to excellence in customer service.
Strong aptitude in verbal and written communication.
High level working knowledge of Microsoft Office suite (primarily Outlook and Excel as well as Word, PowerPoint, Sharepoint); general familiarity with and willingness to learn computer applications/software.
Associate degree with some chemistry and quantitative background, sufficient to understand the QC specifications and data, and the basic related calculations generally done in Excel.
1-5 years of relevant experience in logistics, distribution, operations, or production in chemicals or a similar industry.
Basic knowledge and understanding of the QA/QC role and functions.

Responsibilities

Complete and process Certificates of Analysis (COAs) for daily shipments (railcars and trucks) using supplier production and company internal QC data, in collaboration with company operations and logistics teams.
Review and monitor product QC data from suppliers, and company internal labs and terminals to ensure conformance of shipments to product specifications and customers’ requirements.
Promptly report any discrepancies or quality issues to respective stakeholders, and work to address and resolve them.
Respond to inquiries and requests from customers and internal teams related to COAs, product sources and specifications, and other QA/QC-related matters.
Work closely with Sales, Sourcing, QA, and other internal teams to gather, review, set up, and maintain supplier and customer specifications records.
Perform other QA support tasks such as generation and maintenance of tables/charts, forms, templates, work instructions and records.
Participate in continuous improvement projects, and take initiative to bring in new ideas.