Quality Assurance/Quality Control Specialist
About The Position
The Quality Assurance/Quality Control Specialist will be responsible for ensuring the accuracy and completeness of orders before they are released to the Service Coordinator team and validating completed installations against original orders and designs. This role involves meticulous review of service configurations, technical requirements, scope accuracy, customer agreements, and documentation. The specialist will also ensure services are active, stable, and properly documented post-installation, and that all systems and records are accurate and up-to-date. A key aspect of this role is supporting audits and identifying areas for continuous improvement in quality and workflow processes.
Requirements
- Associate or Bachelor’s degree in IT, Telecommunications, Business, or equivalent experience.
- 3+ years experience in managed services, connectivity, service delivery, or operations roles.
- Strong attention to detail and process adherence.
- Experience with CRM, PSA, or service management systems.
- Strong written and verbal communication skills.
- Experience with internet, voice, wireless, and video services.
- Experience with managed services platforms and lifecycle.
- QA/QC, auditing, or service validation experience.
- Demonstrated knowledge of personal computer applications Microsoft Windows and Microsoft Office, including Microsoft Outlook.
Nice To Haves
- MSP, ISP, or service provider experience.
- ITIL Foundation or Lean / Six Sigma exposure.
Responsibilities
- Review all orders prior to release to the Service Coordinator team.
- Validate service configuration, technical requirements, and scope accuracy.
- Ensure all customer agreements and documentation are complete and approved.
- Confirm site details, contacts, install requirements, and dependencies.
- Identify and route discrepancies back to Sales, Engineering, Product, or Service Coordination.
- Enforce standardized readiness checklists to ensure orders are service-ready.
- Validate completed installs against original order and design.
- Confirm services are active, stable, and properly documented.
- Ensure agreements, service records, and billing details are updated and accurate.
- Verify legacy or replaced services have been disconnected, deactivated, and removed from systems.
- Confirm clean handoff to Service Assurance and Support teams.
- Validate accuracy across CRM, PSA, ticketing, and documentation platforms.
- Ensure service records reflect the current operating state.
- Maintain audit-ready QA/QC records and evidence.
- Support internal and external audits as required.
- Identify recurring quality issues and lifecycle breakdowns.
- Provide feedback to Sales, Product, Engineering, Service Coordination, and Service Assurance.
- Recommend workflow, checklist, and standard improvements.
- Participate in post-install reviews and improvement initiatives.
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
