Quality Assurance/Quality Control Specialist

Aureon•West Des Moines, IA

1d•Onsite

About The Position

This role is responsible for ensuring the quality and accuracy of service orders throughout their lifecycle, from pre-service delivery to post-install validation. The specialist will review orders, validate configurations and technical requirements, ensure documentation is complete, and identify discrepancies. They will also be responsible for maintaining accurate records across various systems, supporting audits, and collaborating with different teams to identify and implement continuous improvements.

Requirements

Associate or Bachelor’s degree in IT, Telecommunications, Business, or equivalent experience.
3+ years experience in managed services, connectivity, service delivery, or operations roles.
Strong attention to detail and process adherence.
Experience with CRM, PSA, or service management systems.
Strong written and verbal communication skills.
Experience with internet, voice, wireless, and video services.
Experience with managed services platforms and lifecycle.
QA/QC, auditing, or service validation experience.
Demonstrated knowledge of personal computer applications Microsoft Windows and Microsoft Office, including Microsoft Outlook
Experience with CRM, PSA, or service management systems.

Nice To Haves

MSP, ISP, or service provider experience.
ITIL Foundation or Lean / Six Sigma exposure.

Responsibilities

Review all orders prior to release to the Service Coordinator team.
Validate service configuration, technical requirements, and scope accuracy.
Ensure all customer agreements and documentation are complete and approved.
Confirm site details, contacts, install requirements, and dependencies.
Identify and route discrepancies back to Sales, Engineering, Product, or Service Coordination.
Enforce standardized readiness checklists to ensure orders are service-ready.
Validate completed installs against original order and design.
Confirm services are active, stable, and properly documented.
Ensure agreements, service records, and billing details are updated and accurate.
Verify legacy or replaced services have been disconnected, deactivated, and removed from systems.
Confirm clean handoff to Service Assurance and Support teams.
Validate accuracy across CRM, PSA, ticketing, and documentation platforms.
Ensure service records reflect the current operating state.
Maintain audit-ready QA/QC records and evidence.
Support internal and external audits as required.
Identify recurring quality issues and lifecycle breakdowns.
Provide feedback to Sales, Product, Engineering, Service Coordination, and Service Assurance.
Recommend workflow, checklist, and standard improvements.
Participate in post-install reviews and improvement initiatives.
Other duties as assigned