Quality Assurance (QA) Publications Specialist

Gainwell Technologies LLC•Any city, OH

1d•$45,300 - $70,000•Remote

About The Position

The Quality Assurance (QA) Publications Specialist maintains the Publications Excel-based Document Control Dashboard and coordinates the monthly document update cycle, including preserving historical versions. The role writes, edits, and maintains Publications standard operating procedures (SOPs), and as needed researches and develops State policy content for articles, manuals, user guides, and other public-facing materials. It also creates announcements about State policy implementation and changes to supporting systems. The specialist works with State stakeholders and internal and external staff to develop, organize, and review documentation that makes technical information accessible to end users. The role coordinates multiple projects and deadlines, researches existing documentation, and escalates issues in a timely manner. Work is primarily from home, with the ability to work in an office when requested; the candidate must reside in California.

Requirements

Three to five years of writing and editing experience.
Experience with Microsoft Word, Excel, SharePoint, and Adobe Acrobat.
Experience with industry writing style, including grammar, sentence form, and structure.
Ability to handle multiple projects on varying deadlines.
Must reside in California.

Nice To Haves

Bachelor's degree or equivalent experience in communications, journalism, technical writing, or a related field.
Residence within 50 miles of West Sacramento is preferred.

Responsibilities

Maintain an Excel-based Document Control Dashboard.
Coordinate monthly document updates and maintain historical document versions.
Facilitate semi-monthly meetings with State stakeholders to review monthly deliverables.
Write, edit, and maintain Publications SOPs.
Research, write, and edit State policy materials for articles, manuals, and user guides as needed.
Develop announcements about State policy implementation and changes to systems that support State policy.
Collaborate with technical and non-technical staff to create and refine draft materials, including through interviews, reviewing previous documentation, and cross-discipline meetings.
Write, organize, and review online help documents and policy and system change announcements for end users.
Research and use previous documentation as a reference for drafted materials.
Coordinate multiple projects with varying deadlines and escalate issues in a timely manner.