Quality Assurance Program Manager - DS Centralized Costs

Bay Cove Human Services, Inc. • Boston, MA

3d

About The Position

The Quality Assurance Program Manager provides training and support within Day Services and to programs in Developmental Services. The role monitors designated quality assurance functions to promote accuracy and effectiveness while maximizing efficiency. The position works in collaboration with, and under the oversight of, the Quality Assurance Director and/or Operations Director. It has no supervisory responsibilities and is exempt.

Requirements

• Bachelor's degree in Human Services or a related field; preferred.
• At least two years of experience in the administration of programs serving adults with developmental disabilities; preferred.
• Knowledge of current practice standards in the long-term support service delivery system.
• Demonstrated professional writing, interpersonal, communication, oral presentation, and organizational skills.
• Proficiency in word processing and spreadsheet preparation.
• Maintain current certifications in Medication Administration, Standard First Aid, CPR, and Mandt.
• Use of a personal cell phone.

Nice To Haves

• Valid driver's license preferred.
• Bachelor's degree in Human Services or a related field.
• At least two years of experience in the administration of programs serving adults with developmental disabilities.

Responsibilities

• Monitor designated quality assurance functions, including DDS, MassHealth, ABI and MRC standards, CARF, Bay Cove standards and performance improvement measures, program reviews, paper and electronic documentation systems, incident reports, medication occurrence reports, human rights complaints, and HCSIS ISP reminders.
• Assist with completing proposals and policies.
• Improve communication within programs and between the division and programs by designing and standardizing communication systems.
• Promote standardization of systems and provide training and technical assistance as needed.
• Assist with CARF accreditation, DDS Licensing & Certification, MassHealth, Optum reviews, and other external reviews as needed.
• Assist with new program start-up as needed.
• Participate in internal and external committees as determined by the Operations Director.
• Provide support and training to Day Services program staff.
• Perform other duties as assigned by the Senior Program Director of Day Services or the Director of Day Services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager