Quality Assurance Program Manager - DS Centralized Costs

Bay Cove Human Services • Boston, MA

2d

About The Position

Bay Cove Human Services partners with people to overcome challenges and realize personal potential. The organization provides individualized and compassionate services to people facing challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

The Quality Assurance Program Manager works within Day Services and provides training and support to Developmental Services programs. The role monitors designated quality assurance functions to promote accuracy and effectiveness while maximizing efficiency. This is an exempt position with no supervisory responsibilities. The position collaborates with oversight from the Quality Assurance Director and/or Operations Director and performs other duties as assigned by the Senior Program Director of Day Services or the Director of Day Services.

Requirements

• Bachelor's degree in Human Services or a related field.
• At least two years of experience in the administration of programs serving adults with developmental disabilities is preferred.
• Knowledge of current practice standards in the long-term support service delivery system.
• Demonstrated professional writing, interpersonal, communication, oral presentation, and organizational skills.
• Proficiency in word processing and spreadsheet preparation.
• Maintain current certifications in Medication Administration, Standard First Aid, CPR, and Mandt.

Nice To Haves

• At least two years of experience in the administration of programs serving adults with developmental disabilities.
• Valid driver's license.

Responsibilities

• Assist in monitoring designated quality assurance functions, including DDS, MassHealth, ABI and MRC standards, CARF, Bay Cove standards and performance improvement measures, program reviews, documentation systems, incident reports, medication occurrence reports, human rights complaints, and HCSIS ISP reminders.
• Assist with completing proposals and policies.
• Promote improved communication within programs and between the division and programs by designing and standardizing communication systems.
• Promote standardized systems and provide training and technical assistance as needed.
• Assist with CARF accreditation, DDS Licensing & Certification, MassHealth and Optum reviews, and other external reviews as needed.
• Assist with new program start-up as needed.
• Participate in internal and external committees as determined by the Operations Director.
• Provide support and training to Day Services program staff.
• Collaborate with and work under the oversight of the Quality Assurance Director and/or Operations Director.
• Perform other duties as assigned by the Senior Program Director of Day Services or the Director of Day Services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager