Quality Assurance Practice Lead

Pwc Canada•Toronto, ON

About The Position

At the intersection of technology and creativity, this role offers an exciting opportunity to shape next-generation business applications that are transforming the way PwC creates value for clients and colleagues. Working within a dynamic environment where AI drives productivity and innovation, you’ll contribute to pioneering solutions and help redefine how we design, build, and test cutting-edge technologies. As part of a high-performing team, you will be encouraged to champion bold ideas, advance transformative practices, and leverage the latest tools to elevate our work. As the QA Practice Lead, you’ll take ownership of establishing and evolving quality assurance practices, processes, and tools to ensure our technology solutions are thoroughly tested, efficient, and reliable. You’ll lead the transformation to an automation-first approach, leveraging the latest tools and AI agents to streamline the development, execution, and reporting of quality tests. In this leadership role, you’ll guide a team responsible for designing, implementing, and maintaining both manual and automated testing procedures, as well as conducting functional, system, integration, and performance testing to deliver robust solutions. Your expertise and vision will be key to delivering high-quality solutions that not only meet, but exceed, PwC’s commitment to innovation, client satisfaction, and ongoing technological advancement.

Requirements

Experience in testing for complex applications
Expertise managing technology QA teams
Leveraging advanced automated testing tools and platforms to enhance efficiency and test coverage
Experience with Gen AI and agentic solutions in QA workflows
Proficiency with JIRA, Azure DevOps, and defect tracking systems
Experience with automation frameworks such as Playwright, JMeter, Postman
Ability to write medium complexity SQL queries; experience with SQL and MongoDB
Familiarity with application security and accessibility testing
Ability to write code/scripts in Python and TypeScript
Experience with Agile methodologies and UX principles (user stories, prototyping, A/B testing)

Responsibilities

Lead and manage a team of QA professionals to support business application development
Promote and implement an automation-first mindset across all QA processes
Increase use of AI in QA workflows to improve productivity and test coverage
Develop, implement, and optimize comprehensive testing frameworks and processes
Design and maintain manual and automated testing procedures for Gen AI projects
Conduct functional, system, integration, and performance testing for technology solutions
Ensure rigorous testing and validation to deliver reliable solutions
Analyze requirements and user feedback to enhance testability and completeness
Drive defect management and resolution through effective tracking and analysis
Contribute to project planning by integrating QA insights and risk evaluations