Quality Assurance Lead

NeuraFlash, Part of Accenture

2h • Hybrid

About The Position

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

Requirements

• Strong experience as an SDET or automation-focused QA engineer (7+ years preferred)
• Proven experience leading or mentoring QA engineers, including distributed or offshore teams
• Experience in managing QA for client-facing or external deployments
• Proven manual testing experience of Salesforce integrations and workflows
• Experience with Salesforce, IVR (Genesys, Amazon Connect), and AWS domains
• Solid understanding of QA methodologies, processes, and test design techniques
• Proficiency in at least one programming language: JavaScript, Python, or Java
• Strong experience with SQL and data validation
• Experience testing APIs and data-driven systems (REST, SOAP, GraphQL)
• Experience working with CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps, or similar)
• Strong analytical and problem-solving skills with sharp attention to detail
• Comfortable using AI tools within the SDLC e.g., AI-assisted test creation, code generation, debugging, or analysis

Nice To Haves

• Experience with modern automation tools such as Playwright, Cypress, Selenium, Cyara, or similar
• Experience with performance or load testing tools (JMeter, Gatling, k6, or Locust)
• Salesforce Certified Administrator or equivalent Salesforce credential

Responsibilities

• Own end-to-end QA delivery for a client deployment, including planning, execution, and release readiness
• Lead a distributed QA/SDET team across the US, Colombia, and India — including task assignment, prioritization, and technical guidance
• Define and drive an automation-first test strategy while ensuring effective manual testing where needed
• Track quality metrics, identify risks, and communicate status clearly to stakeholders and leadership
• Collaborate closely with developers, product managers, release managers, and internal/external teams across time zones during each release
• Support and collaborate with client test teams to ensure successful and timely completion of UAT and other processes leading up to release
• Continuously improve test frameworks, tooling, and QA processes across the organization
• Analyze requirements and workflows to design effective test coverage spanning both manual and automated testing
• Actively contribute to manual testing for new features, edge cases, and exploratory scenarios
• Write and review automated tests across API and integration layers
• Identify, document, and triage defects with clear reproduction steps and root cause insights
• Design, develop, and maintain test automation frameworks and tooling
• Use AI tools to improve testing outcomes, including test generation, defect analysis, and automation acceleration
• Leverage AI-assisted code generation and debugging tools to increase team velocity
• Define evaluation and validation approaches for AI/ML-powered features within the product
• Integrate testing into CI/CD pipelines to enable continuous testing and fast feedback loops
• Champion shift-left testing practices and developer-owned quality initiatives
• Maintain and evolve pipeline configurations to support parallel execution and automated quality gates

Benefits

• Remote & In-Person work options
• Flexibility for personal appointments (dog to vet, pick up the kids from school, or the in-laws from the airport)
• Culture of trust and understanding
• Collaboration and voice in company direction
• Executive team holds town halls & company meetings where they address any suggestions or questions asked
• Celebrations and fun team activities (arm wrestling contest, costume party, or ugly holiday sweaters)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 11-50 employees