Quality Assurance Officer - Sales Operations

Holiday Inn Club Vacations•Las Vegas, NV

13d

About The Position

Holiday Inn Club Vacations’ Quality Assurance department within Sales Operations provides specialized administrative support to Sales departments. The Quality Assurance Officer helps reduce completed sales that result in rescission or default by reviewing transactions, resolving purchaser questions and concerns, and undertaking special assignments. The role helps ensure sales transactions are clear, compliant, and support long-term customer success.

Requirements

Process-oriented, with attention to detail.
Self-directed and able to work independently on projects while also working as a team player.
Excellent customer service skills.
Strong oral and written communication skills.
Strong work ethic and high energy level.
Strong administrative, organizational, and planning skills.
Nevada Timeshare License required or to be obtained within 10 days of hire.
Notary Public required or to be obtained within 30 days of hire.

Responsibilities

Communicate appropriately with Holiday Inn Club Vacations affiliated departments, management, and HCV owners.
Confirm sales and verify contracts for HICV sales.
Handle walk-in cancellations and owner cancellation calls.
Rewrite sales and assist QAOs with the mail-out process to recover lost business.
Assist QA management with training and improvement of new and existing employees.
Review completed sales for accuracy and compliance.
Provide specialized administrative oversight and support to the Sales Team.
Address purchaser questions and resolve concerns.
Strengthen customer understanding and satisfaction after the sale.
Help reduce rescissions and future defaults by ensuring buyers are fully informed.