Quality Assurance Manager
About The Position
Harris School Solutions FINS is seeking a Quality Assurance Manager to lead their QA organization across a suite of K–12 district accounting products. This is a hands-on leadership role responsible for ensuring strong release readiness, scaling automation, and building modern QA practices that support predictable delivery and customer confidence. The team includes experienced manual testers embedded within scrum teams, as well as automation engineers working across products. The ideal candidate combines operational execution, technical depth, and steady people leadership to strengthen quality practices while creating clarity, trust, and stability within a distributed team environment.
Requirements
- 5+ years of experience in software delivery, QA, or test engineering
- 2+ years of experience in QA leadership or people management
- Hands-on experience with automated testing frameworks (Playwright, Selenium, Cypress, etc.)
- Strong understanding of Agile delivery and embedded QA collaboration within scrum teams
- Ability to introduce structure and rigor without creating bureaucracy
- Experience using quality metrics as tools for visibility, learning, and accountability
- Excellent communication and partnership skills across Engineering, Product, and Support
- A calm, steady leadership style with strong ownership and follow-through
Nice To Haves
- Experience scaling automation in a multi-product environment
- Exposure to AI-assisted testing tools or emerging QA productivity workflows
- Experience leading distributed teams across time zones
- Familiarity with Aha! or similar product planning and delivery tools
- Background supporting SaaS modernization or cloud transitions
- Knowledge of K–12 finance or ERP systems is a plus
Responsibilities
- Own QA execution and release readiness: Lead day-to-day QA delivery across multiple product teams, ensuring testing is well planned, visible, and aligned with sprint and release goals.
- Provide clear quality signals to Engineering and Product partners, supporting informed tradeoffs and predictable delivery.
- Maintain a strong pulse on testing progress and risk across teams through thoughtful engagement in key Agile ceremonies and targeted check-ins.
- Ensure effective defect triage, validation, and collaboration on high-priority production or customer-impacting issues.
- Scale automation and adopt modern QA tooling: Expand automated test coverage using modern frameworks (Playwright experience strongly preferred).
- Support pragmatic adoption of AI-enabled QA tools and workflows over time, improving efficiency and effectiveness without unnecessary disruption.
- Partner with automation engineers to build scalable approaches that benefit all product teams.
- Help evolve QA practices beyond manual execution toward a balanced, sustainable quality strategy.
- Strengthen team capability, rigor, and flexibility: Lead, mentor, and develop a distributed QA team, fostering accountability, learning, and continuous improvement.
- Improve consistency in test planning and execution discipline, including lightweight processes that support repeatability and clarity.
- Build resilience across the QA organization by reducing single points of failure and encouraging broader product knowledge over time.
- Create an environment of trust and psychological safety, particularly during periods of transition and change.
Benefits
- Competitive compensation and benefits package
- Meaningful perks
- Flexibility
- A culture that values people, curiosity, and having fun while doing great work.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
