Quality Assurance Manager ISO/IEC 17025 Technical Manager

Field Calibrations, Inc.•Phoenix, AZ

11h•$85,000 - $110,000•Onsite

About The Position

The Quality Assurance Manager is the owner of Field Calibrations' ISO/IEC 17025:2017 quality management system, the Technical Manager designated under § 5.4 of the standard, and the primary interface with our accreditation body during annual assessments. This is the senior quality leadership role in the Company, reporting to the Chief Operating Officer. The person in this role is responsible for the accreditation, its scope expansion, the corrective and preventive action program, internal auditing, calibration record integrity, and the ongoing training and proficiency validation of the calibration technician workforce. The QA Manager works alongside the Laboratory Manager (technical operations) and directly supervises the Quality Assurance Specialist. We are a strict fit for this role. We expect a thorough search process and multiple interview rounds. Depth of ISO/IEC 17025:2017 experience, demonstrated accreditation-body relationships, and metrological maturity are non-negotiable.

Requirements

Bachelor's degree in a physical science, engineering, or metrology discipline; or equivalent hands-on experience of ten (10) years or more in an ISO/IEC 17025:2017-accredited environment
Seven (7) or more years of quality management or quality assurance experience in a calibration or measurement laboratory holding ISO/IEC 17025 or a directly comparable standard (ISO 15189, ISO 17020, AS9100 with QMS scope)
Documented experience serving as a lead auditee or technical author during an A2LA or ANAB assessment
Working knowledge of ILAC-P14 (metrological traceability), JCGM 100:2008 (Guide to the Expression of Uncertainty in Measurement, or GUM), and NIST calibration hierarchy
Demonstrated CAPA program leadership with measurable closure and effectiveness verification metrics
Ability to work independently with executive-level scope and to drive systemic change without micromanagement
Excellent written communication, especially audit responses and quality-manual drafting

Nice To Haves

ASQ Certified Quality Auditor (CQA) or Certified Manager of Quality/Organizational Excellence (CMQ/OE)
ISO/IEC 17025 Lead Auditor certification (Exemplar Global, IRCA, or comparable)
Prior experience as a Technical Manager or Quality Manager at a calibration laboratory of comparable or larger scope
Aerospace or defense industry background (A2LA or ANAB scope; DFARS or FAR Part 45 property control experience)
Prior participation in a scope expansion or new-discipline accreditation
Military PMEL or TMDE background
Prior work at Fluke Calibration, Copper State Calibrations, ATS Metrology, Precision Measurements Inc., or comparable Phoenix-area labs
Applied AI or data-analytics-augmented QMS experience
Bilingual English/Spanish

Responsibilities

Own the full QMS scope, from quality manual through work instructions
Chair the Management Review meeting on the schedule required by the standard
Maintain the risk-management framework required under Clause 8.5
Author, approve, and maintain quality-system procedures
Serve as the primary interface with A2LA, ANAB, or other selected accreditation body
Lead preparation for annual on-site assessments and surveillance visits
Drive scope expansion decisions in partnership with the COO and Laboratory Manager
Manage the response and closure of all assessment findings within statutory timeframes
Serve as the designated Technical Manager or delegate that role to the Laboratory Manager per Company designation
Approve calibration procedures, uncertainty budgets, and technician sign-off authority
Own the calibration-standards inventory and its traceability chain to NIST
Ensure metrological traceability language on certificates is exact and defensible
Own the CAPA (Corrective and Preventive Action) program
Establish root-cause analysis, effectiveness verification, and closure protocols
Serve as the escalation point for customer complaints
Drive systemic improvements based on trend data
Design and execute the annual internal audit plan across all disciplines
Coach the Quality Assurance Specialist in audit technique
Report audit findings to Company leadership
Design the technician training and proficiency-testing framework
Approve technician progression from tier to tier
Coordinate proficiency testing with external providers
Coordinate with the Company's SBA 8(a) admission process on quality-system disclosures
Support customer supplier-quality audits
Respond to Defense Contract Management Agency and Defense Contract Audit Agency inquiries