Quality Assurance Technical Specialist

Medical University of South Carolina•Camden, NJ

About The Position

The Quality Assurance Technical Specialist is a hands-on operational and technical quality leader supporting multiple laboratory locations across the division. The position connects laboratory operations, regulatory compliance, quality assurance, and technical process improvement to support standardized workflows, sustained survey readiness, and high-reliability performance. The role provides quality and operational support to local laboratories and Laboratory Managers, assists Technical Specialists with technical process standardization, and supports regulatory readiness, education, competency tracking, and safety initiatives. It serves as a resource for Laboratory Managers and Technical Specialists and partners with the Division Quality Coordinator on division quality initiatives.

Requirements

Associate or bachelor’s degree in Medical Laboratory Science or a related field.
MLS or MLT certification.
3–5 years of laboratory experience.
Working knowledge of CAP and CLIA.
Strong regulatory knowledge, organizational skills, communication ability, analytical thinking, and multi-site workflow management.
Ability to work in a laboratory environment and travel between sites.

Nice To Haves

Prior leadership or quality role experience.
Electronic QMS experience.
Lean or Six Sigma exposure.

Responsibilities

Support local laboratories with quality monitoring, variance tracking, corrective action development, and performance improvement activities.
Review and validate daily, weekly, and monthly quality indicators, audits, and regulatory tasks in collaboration with Laboratory Managers.
Monitor quality metric trends and assist with root cause analysis, preventive action development, and effectiveness monitoring.
Compile and distribute monthly quality and operational reports for assigned laboratory sites.
Support Laboratory Managers with daily operational activities, including workflow optimization, staffing alignment, and work-queue prioritization.
Assist Technical Specialists in managing and standardizing technical processes within assigned laboratory sections.
Promote consistent implementation of best practices across laboratory locations.
Provide project management support for division initiatives, including IQE entry and tracking.
Participate in accreditation readiness activities, including audits, tracers, documentation review, and corrective action follow-up.
Support CAP, CLIA, Joint Commission, and DNV compliance initiatives.
Maintain oversight of document control processes and support alignment of laboratory practices with regulatory standards.
Deliver technical and quality education sessions aligned with division priorities.
Support competency assessment tracking and documentation.
Train staff in quality assurance principles and error prevention strategies.
Serve as the Division Safety Officer, supporting safety audits and corrective actions.
Promote a culture of safety and high reliability.
Partner with the Division Quality Coordinator on division quality initiatives and act as a resource for Laboratory Managers and Technical Specialists.