Quality Assurance Manager

AB Facility Services•Florham Park, NJ

21d•Onsite

About The Position

AB Facility Services is a trusted facility solutions partner delivering integrated maintenance and building support services helping organizations create and maintain safe, efficient, high-performing, and welcoming environments. The Quality Assurance Manager is responsible for establishing, implementing, and maintaining quality assurance standards across ABFS operations. This position ensures that service delivery consistently meets ABFS standards, client expectations, contractual requirements, and applicable regulatory and safety requirements. The Quality Assurance Manager will oversee field quality audits, identify operational deficiencies, develop corrective action plans, monitor compliance, analyze quality trends, and partner with Operations and leadership to drive continuous improvement across ABFS client locations.

Requirements

Establish, implement, and maintain quality assurance standards across ABFS operations.
Ensure service delivery meets ABFS standards, client expectations, contractual requirements, and applicable regulatory and safety requirements.
Oversee field quality audits.
Identify operational deficiencies.
Develop corrective action plans.
Monitor compliance.
Analyze quality trends.
Partner with Operations and leadership to drive continuous improvement.

Nice To Haves

Experience with ISO 9001 / Quality Management System
Experience with developing and maintaining quality procedures, work instructions, forms, and documentation.
Experience supporting internal audits and quality management system reviews.
Experience identifying process gaps and opportunities for improvement.
Experience assisting leadership with preparation for external audits and certification requirements.
Experience ensuring corrective and preventive actions are properly documented, assigned, tracked, and closed.
Experience promoting a culture of continuous improvement and accountability.

Responsibilities

Develop, implement, and maintain a comprehensive Quality Assurance program across ABFS operations.
Conduct scheduled and unannounced quality audits and inspections at client locations.
Evaluate service delivery against contractual requirements, ABFS standards, SOPs, and client expectations.
Develop standardized audit forms, inspection checklists, scoring systems, and quality standards.
Document audit findings and communicate deficiencies to appropriate leadership.
Identify recurring quality issues and recommend corrective and preventive actions.
Conduct follow-up audits to verify that corrective actions have been completed and sustained.
Maintain detailed records of audits, findings, corrective actions, and quality performance.
Maintain and continuously improve ABFS quality management processes in alignment with ISO 9001 principles and requirements.
Develop and maintain quality procedures, work instructions, forms, and documentation.
Support internal audits and quality management system reviews.
Identify process gaps and opportunities for improvement.
Assist leadership with preparation for external audits and certification requirements, when applicable.
Ensure corrective and preventive actions are properly documented, assigned, tracked, and closed.
Promote a culture of continuous improvement and accountability throughout the organization.
Monitor service delivery across multiple client locations.
Ensure employees and management are following established operational procedures.
Review staffing, service execution, documentation, equipment, and overall site conditions as part of quality assessments.
Partner with Operations and Account Managers to address service deficiencies.
Escalate significant or recurring quality concerns to senior leadership.
Assist with client inspections, quality reviews, and service improvement initiatives.
Review client complaints and feedback to identify trends and opportunities for improvement.
Lead the development and implementation of corrective action plans.
Conduct root-cause analysis for recurring operational and quality issues.
Establish measurable action items, responsible parties, and completion deadlines.
Monitor corrective action progress.