Quality Assurance Manager - Food Safety

LSG Sky Chefs•Miami, FL

4d•Onsite

About The Position

The Quality Assurance Manager - Food Safety ensures food meets regulatory health authority and company standards. The role leads the implementation, auditing, assessment, and training of food safety and quality management systems within the assigned Customer Service Center (CSC). It is responsible for developing, deploying, implementing, and continuously executing the facility’s food safety preventive controls program, including policies, SOPs, hazard analysis, HACCP plans, prerequisite food safety programs, traceability and recall processes, allergen programs, and associated records. The manager ensures compliance with FDA, USDA, local and federal regulations, customer specifications, and corporate and regional standards. The position provides technical expertise in HACCP, food safety, sensory and quality evaluations; conducts assessments, microbiological testing, investigations, and product and service checks; and supports CSC leadership with inspection and audit readiness. The role also oversees pest-control services and food-safety-related suppliers, maintains documentation and reports, collaborates across internal functions and with external stakeholders, and recruits, develops, coaches, trains, and evaluates Food Safety staff.

Requirements

Bachelor’s degree in Food Science, Food Microbiology, Chemistry, Biology, or a related field.
Certified Preventive Controls Qualified Individual (PCQI) and HACCP certification.
Five or more years of experience in food safety roles, including a minimum of two years of management experience.
Technical proficiency in food microbiology, food chemistry, food safety, and food regulations.
Demonstrated understanding of food-processing regulations, including FDA FSMA, current Good Manufacturing Practices (cGMP), HACCP regulations, and USDA requirements.
Proven analytical and leadership skills.
Strong interpersonal and communication skills, with the ability to communicate professionally in person, by phone, and by email.
Ability to work in a fast-paced environment with staff at all levels while remaining positive, proactive, and resourceful.
Initiative and ability to work efficiently and independently.
Ability to read and understand food safety and quality reports and take appropriate action.
High level of accuracy, attention to detail, and organization; ability to multitask.
Computer skills, including use of scanners, tablets, printers, copiers, Microsoft Office programs, and cloud-based systems.
Collaborative leadership skills, including the ability to inspire, manage, coach, and respect people.

Responsibilities

Ensure compliance with FDA, USDA, federal and local regulations, customer specifications, and corporate and regional food safety and quality standards, taking corrective action when needed.
Manage the food safety program and ensure FDA FSMA preventive controls are effective and records are properly maintained.
Provide technical expertise in HACCP, food safety, sensory evaluations, and quality evaluations.
Conduct required monthly assessments of the food safety program.
Conduct routine microbiological testing as defined by the food safety program.
Review and analyze weekly food safety documents, including HACCP logs, and use checklists to assess program compliance.
Support CSC leadership in preparing for inspections and audits, and coach the CSC before, during, and after external food safety, quality, and sanitation inspections and audits.
Supervise the pest-control program and contract services and suppliers related to food safety.
Investigate food safety matters and support CSC management in providing detailed information to customers.
Conduct and document periodic checks of products and services to ensure quality standards are met.
Coordinate with Operations, Production, Sales, HR, the Regional Quality Team, and other quality managers to sustain the food safety program.
Maintain effective working relationships with internal stakeholders, suppliers, customers, and regulatory authorities.
Monitor and prepare food safety and quality management system reports, including entering required monthly data in the company web-based portal.
Collect and monitor food safety and quality documents, including environmental monitoring, sanitation verifications, chef table, portion control, equipment handling, ramp-on time, and safety performance records.
Keep manuals and documentation updated and implement new procedures and rules in a timely manner.
Recruit, onboard, develop, coach, train, support, and evaluate the performance of Food Safety staff.
Participate in and support company initiatives such as Global Quality Standards, HACCP, Lean Manufacturing, and Employee Safety Knowledge.