ATE Quality & Assurance Manager

Crash Champions•Westmont, IL

3d•$100,000 - $130,000

About The Position

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended. ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities. The Quality & Compliance Manager is responsible for leading the organization's quality assurance, compliance, and process improvement functions across all operational areas. This role oversees process review activities, manages review staff and initiatives, identifies operational risks and opportunities, and drives continuous improvement through data analysis, coaching, and cross-functional collaboration. The Quality & Compliance Manager partners with Operations, Field Leadership, Dispatch, Training, Finance, and Executive Leadership to ensure consistent execution of company processes, maintain operational compliance, improve quality standards, and achieve organizational performance objectives. This position serves as a strategic resource for identifying trends, implementing corrective actions, and improving operational effectiveness throughout the organization.

Requirements

Minimum 3 years of experience in operations management, quality assurance, compliance, auditing, process improvement, automotive services, or related operational leadership roles.
Minimum 2 year’s experience with Advanced Drivers Assistant Systems required.
Strong knowledge of operational workflows, compliance standards, quality assurance methodologies, and process improvement principles.
Demonstrated experience leading teams, managing performance, and developing employees.
Strong analytical, investigative, and problem-solving skills with the ability to identify trends and drive organizational change.
Experience conducting operational audits, file reviews, compliance assessments, or quality reviews.
Excellent communication, presentation, and interpersonal skills.
Advanced proficiency with Microsoft Excel, Outlook, Teams, Power BI, and reporting tools.
Experience developing dashboards, KPIs, scorecards, and performance reporting.
Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.

Nice To Haves

Bachelor’s degree in Business Administration, Operations Management, Quality Management, Automotive Management, or related field preferred.
Minimum 2 years of leadership or management experience preferred.

Responsibilities

Lead and oversee the company's process review, compliance, and quality assurance programs.
Manage, coach, and develop Process Review Specialists and other assigned team members.
Establish review methodologies, audit standards, performance metrics, and reporting requirements.
Monitor organizational performance trends and identify opportunities to improve efficiency, quality, profitability, and customer satisfaction.
Partner with operational leadership to address process deficiencies and compliance concerns.
Lead root cause analysis efforts related to quality issues, customer complaints, billing discrepancies, operational errors, and process breakdowns.
Collaborate with Operations, Training, and Leadership teams to implement process enhancements and standardize best practices across the organization.
Develop and maintain dashboards, scorecards, audit schedules, and executive reporting tools.
Review process inquiries from the Business Development team and assist with issue resolution and conflict management.
Present audit findings, trends, compliance metrics, and improvement recommendations to senior leadership.
Conduct site visits, operational assessments, and field audits as needed.
Maintain confidentiality of company, customer, employee, and financial information.
Perform other duties as assigned.