QA Manager
About The Position
NURA USA LLC is seeking a hands-on Quality Assurance Manager to lead the daily execution, oversight, and continuous improvement of its Quality Assurance programs. The role manages team priorities and performance while also performing, reviewing, and completing critical QA activities as needed. The manager ensures certifications, customer documentation requests, complaints and CAPA, SOPs, and quality-related supplier follow-ups are accurate, compliant, and completed on time. The role supports supplier qualification and FSVP activities in coordination with regulatory staff and works closely with the Director of Quality on complex customer and supplier requirements, major risks, and strategic initiatives. The Quality Assurance Manager leads daily work across QA and Documentation, oversees technical and customer quality documentation, maintains certifications and compliance, and leads or supports complaints, investigations, CAPA, and quality-system activities. The role also helps implement quality systems and workflow transitions, supports supplier qualification and FSVP assessments, and coordinates supplier audits and improvement efforts. It partners with Procurement, QC, the China Office, suppliers, regulatory staff, and other departments to maintain service levels, address risks, and improve quality performance.
Requirements
- Bachelor’s degree in Food Science, Biology, Chemistry, Quality, or a related discipline, or equivalent relevant experience.
- Approximately 5+ years of relevant QA experience in food, dietary supplements, ingredients, or comparable regulated operations.
- Practical working knowledge of GMP, FSMA/FSVP, supplier qualification, audits, and quality documentation.
- Demonstrated experience leading people, assigning work, managing deadlines, and following through on performance expectations.
- Hands-on experience with complaints, investigations, root-cause analysis, CAPA, SOPs, and compliance programs.
Nice To Haves
- Experience with Organic, Kosher, Halal, Non-GMO, SQF, or other specialized certification schemes.
- TraceGains or comparable QMS/supplier-documentation software experience.
Responsibilities
- Lead daily work across QA and Documentation by setting priorities, assigning responsibilities, balancing workloads, and ensuring deliverables are completed.
- Perform hands-on document review, supplier qualification, complaint investigation, and technical responses as needed.
- Coach team members, establish expectations, provide feedback, and address performance or execution gaps.
- Monitor departmental KPIs and report progress, bottlenecks, risks, and recovery plans to the Director of Quality; promote communication and continuous improvement.
- Oversee and contribute to customer technical and documentation requests involving NURA, suppliers, and ingredients, including specifications, COAs, questionnaires, statements, and certifications.
- Ensure customer responses are complete, technically sound, consistent, professional, and delivered within turnaround targets.
- Challenge incomplete or unclear supplier information, coordinate with subject-matter experts, and improve templates, checks, document currency, and workflows.
- Oversee internal and external QA communications to ensure they are accurate, complete, clear, and timely.
- Maintain NURA company and facility certifications and applicable supplier and product certifications, including GMP, Organic, and other customer- or product-specific programs.
- Coordinate certification renewals, audit preparation, documentation, internal checks, and corrective actions to prevent compliance lapses.
- Ensure procedures and daily practices meet applicable certification and regulatory obligations, obtaining specialist guidance when needed.
- Lead or support complaint investigations, root-cause analysis, corrective and preventive actions, customer communication, timely closure, and effectiveness follow-up.
- Maintain and improve QA SOPs, controlled documents, change control, and quality records.
- Work with other departments to ensure cross-functional procedures are understood, followed, and improved when gaps or recurring issues are identified.
- Support internal audits, recall and traceability readiness, and foundational food-safety and quality-system activities relevant to NURA operations.
- Help lead implementation and adoption of quality systems and workflow transitions, including TraceGains; translate existing processes into workable procedures and controls.
- Use KPIs, trends, and recurring issues to prioritize improvements, assign action owners, measure results, and sustain changes.
- Communicate project status, dependencies, and decisions to the Director and cross-functional partners.
- Ensure supplier qualification documents are requested, kept current, and maintained in coordination with the regulatory team and FSVP process.
- Support the regulatory team in evaluating supplier audit reports and reviewing supplier qualification and FSVP assessments.
- Provide supporting documentation and assist with follow-up to address documentation gaps and assessment findings.
- Coordinate and participate in NURA supplier audits, review findings, assess corrective-action responses, and agree on practical supplier improvement plans.
- Track supplier commitments, deadlines, implementation evidence, and effectiveness; escalate unresolved or significant risks.
- Partner with Procurement, QC, the China Office, and suppliers to improve ongoing supplier performance.
- Perform additional duties and responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
