QA Manager

Nura • Irvine, CA

8d

About The Position

NURA USA LLC is seeking a Quality Assurance Manager to lead the daily execution, oversight, and continuous improvement of its Quality Assurance programs. This hands-on role manages team priorities and performance while also performing, reviewing, and completing critical QA activities as needed. The manager ensures certifications, customer documentation requests, complaints and CAPA, SOPs, and quality-related supplier follow-ups are accurate, compliant, and completed on time. The position supports supplier qualification and FSVP activities in coordination with regulatory staff and works closely with the Director of Quality on complex customer and supplier requirements, major risks, and strategic initiatives.

The role leads daily work across QA and Documentation, oversees technical and customer quality support, maintains certifications and compliance activities, and leads or supports complaint investigations and quality-system improvements. It also helps implement quality systems and workflow transitions, supports supplier qualification and FSVP assessments, and coordinates supplier audits and improvement plans. The manager collaborates with the regulatory team, Procurement, QC, the China Office, suppliers, and other internal partners.

Requirements

• Bachelor’s degree in Food Science, Biology, Chemistry, Quality, or a related discipline, or equivalent relevant experience.
• Approximately 5+ years of relevant QA experience in food, dietary supplements, ingredients, or comparable regulated operations.
• Practical working knowledge of GMP, FSMA/FSVP, supplier qualification, audits, and quality documentation.
• Demonstrated experience leading people, assigning work, managing deadlines, and following through on performance expectations.
• Hands-on experience with complaints, investigations, root-cause analysis, CAPA, SOPs, and compliance programs.

Nice To Haves

• Experience with Organic, Kosher, Halal, Non-GMO, SQF, or other specialized certification schemes.
• TraceGains or comparable QMS/supplier-documentation software experience; preferred but not required.

Responsibilities

• Lead daily work across QA and Documentation; establish priorities, assign responsibilities, balance workloads, and ensure deliverables are completed.
• Perform hands-on work in document review, supplier qualification, complaint investigation, and technical responses as needed.
• Coach team members, set expectations, provide feedback, and address performance or execution gaps.
• Monitor departmental KPIs and report progress, bottlenecks, risks, and recovery plans to the Director of Quality.
• Oversee and contribute to customer technical and documentation requests involving NURA, suppliers, and ingredients, including specifications, COAs, questionnaires, statements, and certifications.
• Ensure customer responses and QA communications are accurate, complete, technically sound, professional, and timely.
• Challenge incomplete or unclear supplier information, coordinate with internal subject-matter experts, and improve templates, checks, document currency, and workflows.
• Maintain company/facility, supplier, and product certifications, including GMP, Organic, and applicable customer- or product-specific programs.
• Coordinate certification renewals, audit preparation, documentation, internal checks, and corrective actions to prevent compliance lapses.
• Ensure procedures and daily practices meet applicable certification and regulatory obligations, obtaining specialist guidance when needed.
• Lead or support complaint investigations, root-cause analysis, corrective and preventive actions, customer communication, timely closure, and effectiveness follow-up.
• Maintain and improve QA SOPs, controlled documents, change control, and quality records.
• Work cross-functionally to support understanding and adherence to procedures and improve processes when gaps or recurring issues arise.
• Support internal audits, recall and traceability readiness, and other relevant food-safety and quality-system activities.
• Help lead implementation and adoption of quality systems and workflow transitions, including TraceGains, translating existing processes into workable procedures and controls.
• Use KPIs, trends, and recurring issues to prioritize improvements, assign action owners, measure results, and sustain changes.
• Communicate project status, dependencies, and decisions to the Director of Quality and cross-functional partners.
• Ensure supplier qualification documents are requested, current, and maintained in coordination with the regulatory team and FSVP process.
• Support regulatory staff in evaluating supplier audit reports and reviewing supplier qualification and FSVP assessments; provide documentation and follow up on gaps and findings.
• Coordinate and participate in supplier audits, review findings, assess corrective-action responses, and agree on practical supplier improvement plans.
• Track supplier commitments, deadlines, implementation evidence, and effectiveness; escalate unresolved or significant risks.
• Partner with Procurement, QC, the China Office, and suppliers to improve ongoing supplier performance.
• Perform additional duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager