Quality Assurance Manager

Didlake, Inc. • Washington, DC

9d

About The Position

Didlake, Inc. is a nonprofit rehabilitation services organization whose mission is to create opportunities that enrich the lives of people with disabilities. Since 1965, Didlake has provided training, job placement, employment opportunities, and day support services to people with significant disabilities.

The Quality Assurance Manager provides operational leadership for Didlake's Overseas Support operations and serves as designated Key Personnel on the contract. The role oversees accurate, efficient, and compliant processing, packing, and shipping of overseas support materials while maintaining quality, safety, and customer-service standards. The manager leads staff, supports employees with disabilities in the workplace, coordinates with Peace Corps and other stakeholders, and ensures successful contract performance in support of Peace Corps operations.

Requirements

• Bachelor's degree or completion of at least three years of college-level coursework.
• At least five years of supervisory experience managing time-sensitive operations.
• At least three years of successful management and quality assurance experience in receiving, warehousing, shipping, logistics, or a comparably complex operation.
• Comprehensive knowledge of international and overseas shipping methods, including commercial carriers, U.S. military channels, and State Department pouch services.
• Strong understanding of customs requirements, packaging standards, shipping documentation, and shipment tracking methods.
• Ability to obtain and maintain Air Transport Dangerous Goods (HAZMAT) certification in accordance with federal regulations.
• Proficiency with personal computers and business software applications.
• Knowledge of federal contracts, personnel management, workplace safety, and budget administration.
• Strong analytical and problem-solving skills, including the ability to gather data, identify issues, and implement effective solutions.
• Demonstrated leadership, coaching, and conflict-resolution abilities.
• Excellent verbal and written communication skills.
• Ability to train, support, and work effectively alongside employees with varying abilities and disabilities.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Experience managing operational performance, reporting, compliance requirements, and workforce development.

Responsibilities

• Lead and oversee daily overseas support processing and shipping operations to ensure compliance with contract requirements, operational procedures, and quality standards.
• Supervise, coach, and evaluate contractor personnel while fostering a positive, inclusive, and productive team environment.
• Develop and implement quality assurance measures to support accuracy, efficiency, and timely processing.
• Serve as the primary liaison between Didlake, the Peace Corps, the Contracting Officer's Representative (COR), and other key stakeholders.
• Recommend operational improvements and updates to shipping, processing, and quality-control procedures.
• Train new employees on the job and develop instructional materials and visual aids.
• Collect, analyze, and report productivity, efficiency, and quality metrics, including required contract and federal compliance reporting.
• Respond to operational issues, service complaints, and processing discrepancies; provide timely resolutions and corrective actions.
• Ensure proper maintenance and functionality of shipping and processing equipment and systems.
• Manage departmental purchasing, inventory control, and replenishment activities.
• Monitor receiving, packing, tracking, and shipping of overseas support materials for compliance with established standards.
• Oversee compliance with inventory, storage, packaging, and export reporting requirements for controlled substances under DEA regulations.
• Implement and monitor safety procedures, identify workplace hazards, and support organizational safety initiatives.
• Serve as agency liaison with DHL, Department of Defense coordinators, and State Department representatives.
• Support research and resolution of Global Address Package (GAP) inquiries and coordinate merchandise returns with vendors.
• Ensure compliance with Didlake policies, Peace Corps requirements, and required training obligations.

Benefits

• Medical, dental, and vision coverage for the employee and family.
• Life insurance and AD&D.
• Disability insurance.
• Employee Assistance Program (EAP) for work and personal support.
• 401(k) retirement plan with company match.
• Paid time off and sick leave accruing upon hire.
• Employee Development Program (EDP).
• Paid holidays.
• Direct deposit.
• Opportunities for growth and professional development.
• Supportive and inclusive team environment.
• Meaningful, purposeful work with a mission-driven organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager