Quality Assurance Manager

Dungarvin • Albuquerque, NM

10d

About The Position

The Quality Assurance Manager (QAM) provides leadership and management of the Quality Assurance Department through administrative and programmatic support. The role helps assure high-quality services, promote the safety and wellbeing of people receiving supports, facilitate business growth, maximize customer satisfaction, and minimize organizational risk. The QAM collaborates with all levels of operations to ensure quality standards are met and maintained through program oversight, site visits, independent electronic health record (EHR) data reviews, and partnership with operations to build on strengths and address weaknesses. The QAM also works with and leads other QA staff to ensure services meet or exceed industry standards and regulatory requirements.

The position is based on a Monday–Friday, 8 a.m.–5 p.m. schedule and requires some travel to Dungarvin locations in New Mexico, including Albuquerque, Grants, Gallup, and Farmington. Starting pay is $65,000.

Requirements

• Bachelor’s degree.
• At least 3 years of experience in human services.
• At least 2 years of quality assurance experience.
• At least 1 year of supervisory experience.
• At least 3 years of experience conducting internal investigations related to maltreatment, licensing violations, and company compliance with internal policies and procedures.
• Experience leading and managing quality assurance initiatives, with demonstrated responsibility for quality outcomes and practices.
• Experience developing policies, procedures, and practices in quality assurance, program operations, and delivery of care.
• Experience developing and leading training initiatives, including quality assurance and investigation practices.
• Strong reading, writing, communication, and collaboration skills.
• Proactive and independent mindset, with self-starter qualities and follow-through.

Responsibilities

• Provide leadership and supervision to the Quality Assurance team.
• Assist in quality assessment, intervention, and enhancement of services and supports.
• Maintain operational quality processes through audits and inspections; identify service issues and barriers; conduct maltreatment investigations; and recommend service improvements to operational leadership.
• Review data, prepare reports, and communicate findings.
• Support employee training and development.
• Coordinate and lead state quality assurance practices, and implement and lead national standards and practices.
• Ensure investigations are completed professionally and in a timely manner.
• Ensure programs meet licensure and certification requirements.
• Conduct regular program site visits to review operations and observe service delivery.

Benefits

• Medical, vision, and dental insurance for full-time employees.
• Supplemental insurance.
• Flexible spending and HSA accounts for full-time employees.
• Pet insurance.
• Life insurance for full-time employees.
• 401(k) plan with up to 3% employer match after one year of service.
• Paid time off (PTO) for eligible employees.
• PTO donation.
• Growth and development opportunities.
• Employee referral program.
• Employee Assistance Program.
• Mileage reimbursement.
• National brand discounts.
• Tapcheck access to 50% of pay before payday.
• Paid training and orientation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager