Quality Assurance Manager (Lake Success, NY)

Antech•New York, NY

3d•Onsite

About The Position

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. The Manager of Quality Assurance is responsible for formulating, documenting, implementing, and assuring quality program policies, plans, standards, and requirements, meeting the company’s defined quality objectives. Works independent, with minimum direction, reporting to the Global Director, Quality Assurance.

Requirements

BA/BS in a Science Field or Medical Technology
Minimum of 5 years of medical and/or laboratory experience
Minimum of 2 years of Quality Assurance experience
Minimum of 2 years of Supervisory/leadership experience
Prior experience with ISO 17025 regulations
Organized with the ability to multi-task in a fast-paced environment.
Strong interpersonal, organizational, negotiation and problem-solving skills.
Excellent verbal and written communication skills
Demonstrated ability to develop, implement, and deliver award winning client support solutions in a dynamic, high growth business.
A proven ability to lead, mentor direct reports, and remote teams to ensure professional development and performance.
Proven ability to translate creative ideas into strategic and business logic to all levels of the organization, from executives to front line employees.
Ability and willingness to be hands-on and dive into the detail to meet revenue, quality, and budgetary goals.
Proven experience in understanding the scalability of a growing business and implementing changes to improve service efficiency.
Adept with common industry performance indicators for quality assurance, technology trends and developments.
A solid understanding of data analytics to drive to find innovative ways to improve processes and services.
Independence, high energy, and a proven ability to drive results under pressure and in the face of ambiguity.
Effective leadership skills, with the ability to motivate employees to meet and/or exceed performance expectations and recognize star performers.
Ability to organize, prioritize and direct work activities in a fast-paced environment.
Reasoning and analytical skills to resolve issues.
Strong interpersonal, negotiation and problem-solving skills.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office Products including Word, Excel, and PowerPoint
Fluency in the English language required.

Nice To Haves

Prior GLP experience preferred.
Ideagen Q-Pulse knowledge preferred.
Fluency in French preferred.

Responsibilities

Oversee the day-to-day operations of the Quality Assurance department for North America.
Provides coaching and training to new and existing Quality Assurance associates in the areas of problem management/resolution, technical aspects of testing and instrumentation, quality assurance standards and practices, and other functions pertaining to the Quality Assurance Specialist, Quality Assurance Analyst and GLP Auditor roles.
Establish, review, trend and analyze KPI data to support continuous quality improvement.
Manage the internal audit and proficiency programs.
Design and conduct procedures to support development of new QA/QC protocols and revision of existing protocols.
Participate in the establishment and review of Standard Operating Procedures.
Prepare weekly management reports for department productivity and quality matrixes.
Perform other duties as assigned by the Global Quality Assurance Director.
We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization.
Every employee has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards.