Quality Assurance Manager

HHM Facility Management • Moline, IL

19d • $50,000 - $65,000

About The Position

HHM Facility Management, LLC is seeking a detail-oriented, proactive Quality Assurance Manager to oversee and improve cleaning standards across its client portfolio. The role ensures that field custodial teams deliver janitorial services consistent with company guidelines, client expectations, and health and safety regulations. Work includes on-site facility walkthroughs, review of service data, and staff retraining to maintain high cleanliness standards and represent the company’s brand.

Requirements

• At least 3–5 years of experience in commercial cleaning or facilities management, including at least 1–2 years in a quality assurance, inspection, or supervisory role.
• Strong knowledge of commercial cleaning methods, chemical safety and Safety Data Sheets (SDS), green cleaning certifications, and specialized floor and carpet maintenance techniques.
• Comfort using inspection apps, ticketing systems, or computerized maintenance management system (CMMS) software.
• Proficiency in Microsoft Office or Google Workspace for reporting.
• Strong attention to detail, written and verbal communication, and conflict resolution skills.
• Ability to stand and walk for extended periods during facility tours, bend, kneel, and lift up to 30 pounds.
• Valid driver’s license and reliable vehicle for daily travel between multiple client job sites.
• High school diploma or equivalent.

Nice To Haves

• Associate or bachelor’s degree in business or Operations Management.
• Professional cleaning certifications, such as ISSA CIMS, OSHA 10-Hour, or green cleaning standards.

Responsibilities

• Perform regular, unannounced, and scheduled walkthrough inspections of commercial facilities to assess cleanliness against company benchmarks and client statements of work.
• Develop, update, and maintain digitized inspection checklists, quality assurance forms, and cleaning crew KPIs.
• Partner with site supervisors to address performance gaps and provide hands-on training in advanced cleaning techniques, specialized floor care machinery, and proper chemical dilution.
• Enforce compliance with OSHA standards, hazard communication policies, and safe use of personal protective equipment.
• Escalate and investigate client complaints about cleanliness, identify root causes, implement corrective actions, and follow up to ensure customer satisfaction.
• Track inspection metrics using facility management software and prepare weekly and monthly quality compliance reports for senior management and clients.
• Periodically review inventory at client locations to ensure supplies are properly stocked and safely stored.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED