Quality Assurance Manager

Merit Manufacturing•Warren, MI

22h•Onsite

About The Position

We are seeking a Quality Assurance Manager who embodies a proactive approach to quality, capable of identifying and resolving issues before they escalate. This role requires a leader who can foster a culture of accountability, consistently enforce procedures, and safeguard product integrity. The ideal candidate will have prior management experience, a talent for developing team members, and the confidence to uphold standards. This is a hands-on position, requiring daily presence on the production floor, close collaboration with production teams, leadership of a QA team of 8-10 specialists, and direct reporting to the Quality Director. The role is for an individual who takes pride in executing tasks correctly and can inspire the same commitment in their team.

Requirements

2+ years of experience in a Quality Assurance or Quality Management role in a manufacturing environment.
Proven track record of leading and managing a team, with demonstrated ability to build accountability and develop people.
Strong working knowledge of cGMP standards and quality documentation practices.
Experience with production documentation systems, including fill records, component validation, and complaint management.
Highly organized, detail-obsessed, and comfortable enforcing standards.
Excellent communication skills, with the ability to relay expectations clearly and escalate issues intelligently to leadership.

Nice To Haves

Personal care, cosmetics, or consumer goods manufacturing experience.
Familiarity with ISO 22716.

Responsibilities

Manage, coach, and hold accountable a team of 8-10 Quality Assurance Specialists, setting and ensuring the delivery of high QA standards.
Oversee all quality checks during the filling operation, including product weights, seals, cap tightness, label alignment, lot codes, shipper labeling, and palletization.
Uphold cGMP standards without exception, ensuring PPE compliance, proper documentation, and adherence to all SOPs.
Oversee Production Fill Records (PFRs), PFR reconciliations, and all QA documentation, ensuring they are audit-ready and organized.
Manage the validation and release of componentry, verify and receive labels into the MRP system, and ensure secure storage and tracking of labels.
Own the customer complaint response process from intake to resolution, including documentation, investigation, and internal stakeholder communication.
Ensure product retains are properly pulled, labeled, and inventoried according to procedures.
Manage proper pallet labeling for finished goods shipments and assist with verifying manifests before product departure.
Identify gaps in quality gateways and develop improved processes to proactively catch problems.