Quality Assurance Manager
About The Position
Join IAHD’s mission to empower individuals with intellectual and developmental disabilities to lead meaningful and fulfilling lives. This role involves chairing the Incident Review Committee (IRC) and managing the corrective action process, conducting and managing investigations in accordance with OPWDD and Justice Center standards, and supporting staff training on incident management. The Quality Assurance Manager will provide oversight and monitoring of agency incident reporting, act as a liaison to outside monitoring agencies, and maintain the agency database for reportable incidents. This position also involves conducting POMS interviews monthly and becoming a member of the IAHD Leadership team.
Requirements
- Bachelor’s degree in Human Services or a related field
- 3+ years of experience in quality assurance, compliance, or investigations in human services
- Completion of OPWDD Investigator Training (or willingness to obtain) and must remain certified thereafter
- Strong organizational, analytical, and written communication skills
- Proficiency with Microsoft Office, IRMA, and WSIR systems
- Deep understanding of OPWDD, NYS Justice Center, and Department of Health regulatory frameworks
- A proactive mindset and a strong commitment to continuous improvement
- Must be fully vaccinated (COVID-19)
Responsibilities
- Chair IAHD’s Incident Review Committee (IRC) and the corrective action process
- Conduct and manage investigations in accordance with OPWDD and Justice Center standards
- Support staff training on incident management, provide training to program teams on incident reporting requirements periodically during program staff meetings
- Provide oversight and monitoring of agency incident reporting
- Assign and review all investigations of reportable incidents and notable occurrences
- Act as liaison to outside monitoring agencies including OPWDD and NYS Justice Center
- Compile and prepare data for analysis for Annual Trend Report for reportable incidents, data pertaining to timeliness of investigations and initial reporting of incidents
- Maintain agency database for reportable incidents and occurrences
- Conduct POMS interviews (Personal Outcome Measures) monthly
- Become a member of the IAHD Leadership
Benefits
- Competitive Salary
- Full Health Coverage (Medical, Dental, Vision, Rx)
- Agency-paid Life, Short- & Long-Term Disability Insurance
- 403(b) Retirement Plan with Financial Guidance
- Generous PTO: Vacation, Sick, Personal & Holidays
- Aflac Voluntary Benefits + Wellness Incentives
- Pre-tax Commuter Benefits
- PSLF-eligible Employer (Public Service Loan Forgiveness)
- Access to EAP & Exclusive Employee Discount Programs
- Tuition Reimbursement upon completion of two years of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
