Quality Assurance Manager

Wisoman Foods • Hayward, CA

21d • $100,000 - $125,000 • Onsite

About The Position

The Quality Assurance Manager manages, coordinates, and implements quality assurance programs for plant operations. The role monitors production, warehouse, maintenance, and sanitation operations for compliance with quality and food safety programs, and monitors product conformance to quality specifications, including complaint investigation and resolution. This is a full-time, 100% onsite position in Hayward, California; remote and hybrid work are not available.

The manager oversees the plant’s food safety and quality systems, audit readiness, regulatory and customer inspections, product quality, supplier controls, traceability, and food safety training. The position also leads and develops the QA team and supports Lean and continuous improvement across the plant.

Requirements

• Bachelor’s degree in Food Science, Microbiology, Biology, Chemistry, or a related field.
• At least 5 years of quality assurance experience in food manufacturing, including at least 2 years in a supervisory or management role.
• Preventive Controls Qualified Individual (PCQI) and HACCP certifications.
• SQF Practitioner certification, or ability to obtain it within 90 days of hire.
• In-depth knowledge of FSMA, GMPs, allergen management, sanitation programs, and GFSI-recognized food safety standards.
• Proven experience leading SQF or other GFSI certification audits and regulatory inspections.
• Strong English communication skills, written and verbal.
• Proficiency in Microsoft Office and familiarity with quality, ERP, and timekeeping systems.
• Ability to lift up to 50 lbs and flexibility to cover multiple shifts as needed.
• Ability to follow PPE and hygiene requirements in production areas.

Nice To Haves

• Experience in bakery or high-speed packaged food production.
• Fluency in Spanish is strongly preferred.

Responsibilities

• Develop, implement, and maintain the plant’s Food Safety Plan and HACCP program in compliance with FSMA and 21 CFR Part 117.
• Manage the SQF Food Safety Code program and lead preparation for the annual certification audit.
• Serve as the primary contact for FDA, state, and local inspections, as well as customer and third-party audits, and manage corrective actions.
• Oversee allergen controls, including cross-contact prevention, label checks, and validation of cleaning between product runs.
• Partner with the Sanitation team to maintain cleaning schedules and written procedures, and verify equipment cleanliness before production starts.
• Conduct internal GMP and food safety inspections across all shifts and track findings through resolution.
• Monitor finished products against quality specifications and participate in taste and quality reviews and shelf-life testing.
• Investigate consumer and customer complaints, identify root causes, and implement fixes to prevent recurrence, with particular attention to foreign objects in products.
• Manage the approved supplier program, including incoming ingredient quality, supplier certificates and specifications, and rejected materials.
• Maintain traceability, product recall procedures, and plans to protect products from tampering and ingredient fraud; conduct mock recalls at least annually.
• Provide technical support to co-packers and suppliers, including reviews of their allergen and HACCP plans.
• Set and report food safety and quality performance measures to senior leadership.
• Deliver GMP, food safety, allergen, and sanitation training to new and current associates and maintain training records.
• Lead, coach, and develop the QA team, and support Lean and continuous improvement work across the plant.

Benefits

• Health, dental, and vision benefits.
• Paid holidays.
• PTO (vacation and sick).
• Opportunity to contribute to a growing, mission-driven food company.
• Work closely with a collaborative, passionate team.
• Gain hands-on experience in all aspects of procurement and sourcing in the specialty food sector.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager