Quality Assurance Manager
About The Position
The Quality Assurance Manager (QAM) is an enterprise-wide leadership role responsible for executing, maintaining, and developing the Quality Management Plan (QMP). Reporting to the Vice President, Mission & Integration, the QAM works across Americase departments to ensure the enterprise operates the QMP in accordance with AS9100D and ISO 9001:2015, while integrating risk, safety, and compliance processes into the Integrated Quality Management System (IQMS). The QAM partners with the Program Management Office (PMO) and Manufacturing Quality Control (QC) to optimize processes, build quality controls into business functions, identify risks, and capture improvement opportunities. The role combines strategic thinking with operational involvement in an environment where structure is being created, ambiguity is common, and influence matters more than authority. The position begins with Americase, LLC and may expand as Americase International establishes new operating companies worldwide.
Requirements
- Bachelor’s degree, preferably in Business, Quality Management, or a related field.
- 7+ years of progressive quality management experience leading highly complex initiatives.
- Demonstrated leadership in work delegation, process design, and data-driven decision making.
- Strong understanding of requirements management, risk management, and manufacturing inspection processes.
- Experience designing and implementing new or refurbished processes and Integrated Quality Management Systems within standards and regulations.
- Excellent communication, facilitation, and presentation skills.
- Proven ability to acquire, develop, and lead team members.
- Ability to collaborate and influence across departments without direct authority.
- Comfort working in a fast-growing environment where systems and processes evolve quickly.
- Ability to work in details while maintaining an enterprise-wide perspective, and to manage competing priorities and tight deadlines.
Nice To Haves
- Lead Auditor certification for AS9100D and ISO 9001:2015.
- Industry background in manufacturing, logistics, large-scale distribution, engineering, infrastructure, or product development, especially aerospace and defense (DoD).
Responsibilities
- Work with department leadership to monitor and evaluate quality objectives using clearly defined measurements within documented processes, trended enterprise-wide using Quality Control inspection data.
- Contribute to internal projects identifying regulations and standards applicable to quality operations and final product delivery.
- Ensure business processes and their interactions are documented in Context Diagrams and Process Interaction Maps.
- Support efforts to improve processes affected by unclear requirements, design and change control, knowledge-sharing gaps, wasted time, and rework.
- Extend quality assurance disciplines, awareness, and support to Americase facilities, contract manufacturers, and the supply chain.
- Own the internal audit program, including scheduling, auditor qualification, findings, and follow-up, in accordance with AS9100D and ISO 9001:2015.
- Lead certification and customer system audits, coordinate audit readiness across departments, and ensure findings are addressed in partnership with Quality Control.
- Own the corrective and preventive action system, including root cause analysis methods and effectiveness reviews, in partnership with Quality Control.
- Own the supplier quality program, including surveillance of suppliers and contract manufacturers and their quality requirements.
- Build the quality organization through improved processes that simplify system and design complexity and minimize human-driven complications.
- Partner with department leaders to improve alignment, communication, and accountability across the business.
- Mentor functional leaders in QA and QC methodologies to drive operational excellence.
- Support and maintain action items with urgency and commitment to excellence.
- Extend the QMP to new business partners, operating companies, and functions across Americase International, ensuring consistent policies and quality standards.
- Acquire, develop, and lead team members; develop people and build a high-performing team.
- Challenge assumptions, surface difficult issues, and protect the integrity of the company while managing competing priorities and deadlines.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
